Job Description
- Deliver exceptional customer service and technical support for industrial transmission products (chains, bearings, hoses, belts, etc.).
- Manage customer accounts, respond to queries, resolve issues and identify upselling/cross-selling opportunities.
- Conduct site visits, provide technical consultations and support field operations through inspections and troubleshooting.
- Collaborate with internal teams (sales, logistics, technical) to ensure accurate and timely product delivery.
- Stay current with product developments, participate in training and train clients on product usage.
Minimum Requirements:
- Matric (Grade 12) or equivalent.
- 5–10 years’ technical experience in the transmission industry.
- Strong hands-on knowledge of chains, bearings, hoses, belting and related products.
- Proven track record in customer service and account management.
- Own reliable vehicle and valid driver’s license.
- Strong interpersonal, organizational and communication skills.
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