Gauteng: Workshop Service Manager – Boksburg posted by Mototeam (Pty) Ltd

Job Description

Duties:

Leadership: Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance.
Customer Service: Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience.
Operations Management: Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
Quality Control: Ensure all repairs and services meet manufacturer and dealership quality standards.
Compliance: Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.
Reporting: Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
Financial acumen: Knowledge of aftersales operations, including but not limited to services, maintenance, repairs, warranties, CSI, administration including but not limited to service bookings, WIP.
Inventory Management: Oversee parts and inventory control to prevent shortages or excess stock.
Training and Development: Identify training needs and implement staff development programs to enhance team performance.

Requirements:

Matric or similar qualification
Red Seal Motor Technician (Trade Test Certificate)
Clean Criminal record
Medically fit
PC Literate – CMS or similar dealer management system knowledge a must
Excellent communication and relationship management (OEM, Staff, Management)
Reside on the East Rand
Experience: Minimum 6+ years of experience in workshop or service management, preferably in a dealership setting.
Qualifications: Relevant technical or managerial qualification; a Red Seal Technician Certification is an advantage. Only foreman or current workshop managers / Service Advisors to apply.
Technical Knowledge: Strong understanding of vehicle repair and maintenance processes.
Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills.
Customer Focus: Strong commitment to providing exceptional customer service.
Organizational Skills: Ability to manage multiple priorities effectively in a fast-paced environment.
Software Proficiency: Familiarity with MS Office, IAL/Evolve, CMS or similar CRM
License: Valid driver’s license – not endorsed.