Cape Town: Dynamic 365 CRM Consultant posted by Isilumko Staffing

Dynamic 365 CRM Consultant

The Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the clients processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.

The Dynamics CRM consultant must have a good knowledge of Dynamcis 365 and participates in the design and architecture sessions, gather and document business processes and requirements for the project. Assist with architecting the CRM system, related customizations, portals and is responsible for delivering high-quality CRM technical/business solutions.

In the role the consultant supports sprint planning, provides updates on progress at daily stand ups and when required works with Process Owners to clarify / amend / create user stories. Dynamic 365 CRM

Key Responsibilities:

• Leading requirements gathering sessions
• Documentation of business processes and requirements
• Leading the development of Use Cases and Design document artifacts to effectively convey requirements
• Configuration of Dynamics CRM
• Test script creation, planning and execution
• Training documentation creation
• Delivery of on-site and virtual training sessions
• Documentation of Data Mapping for integration and migration tasks

Requirements:

• Professional experience of Dynamics 365 for Sales, Customer Service, Marketing, Portals
• Professional experience of Microsoft Power Platform and plugins
• Professional experience of the methods and tools used to customize and extend Dynamics 365 solutions.
• Experience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data Service.
• Strong workshop, facilitation and presentations skills.
• Good understanding of DevOps
• Good understanding of testing methodologies.
• Certifications Six Sigma, Lean, Agile desirable.
• Working proficiency in English required
• Clear ITC and clear criminal record