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Cape Town: Dynamic 365 CRM Consultant posted by Isilumko Staffing

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Job Description

About the Role

The Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the clients processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation. The consultant must have a good knowledge of Dynamics 365 and participate in design and architecture sessions, gathering and documenting business processes and requirements for the project. They will assist with architecting the CRM system, related customizations, portals, and deliver high-quality CRM technical/business solutions.

Key Responsibilities

  • Leading requirements gathering sessions
  • Documentation of business processes and requirements
  • Leading the development of Use Cases and Design document artifacts to effectively convey requirements
  • Configuration of Dynamics CRM
  • Test script creation, planning and execution
  • Training documentation creation
  • Delivery of on-site and virtual training sessions
  • Documentation of Data Mapping for integration and migration tasks

Requirements

Professional experience of Dynamics 365 for Sales, Customer Service, Marketing, Portals

Professional experience of Microsoft Power Platform and plugins

Professional experience of the methods and tools used to customize and extend Dynamics 365 solutions.

Experience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data Service.

Strong workshop, facilitation and presentations skills.

Good understanding of DevOps

Good understanding of testing methodologies.

Certifications Six Sigma, Lean, Agile desirable.

Working proficiency in English required

Clear ITC and clear criminal record

Qualifications

No qualifications mentioned.

Salary & Benefits

Salary details not specified.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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