Johannesburg: Customer Service Representative – Mbombela posted by Tailormade Solution

Drive sales efforts through effective planning, scheduling and conducting ongoing customer visits

Engage with existing customer base in order to grow sales

Provide ongoing support to customers to ensure client satisfaction

Learn and understand the importance of the company’s products and service

Have a good financial acumen

Provide product usage reports/KPI reports as required

Produce customer feedback reports as the role requires.

Stay up to date on industry trends and competitor offerings.

Ability to work independently and meet sales targets.

Report weekly on sales activity and pipeline status

Educational and Experience Requirements:

Education: Matric is essential

Tertiary qualification would be an advantage

Experience: 23 years of experience in customer service, preferably in the healthcare industry. A background in health sciences, medical technology, or a related field is a plus

Communication Skills: Ability to interact professionally, Excellent communication, persuasion, and relationship-building skills

Problem-Solving: Resolve complaints effectively and empathetically

Technical Proficiency: Familiarity with computer skills such as Microsoft Office

Commit to being flexible in working hours