Sandton: Account Manager posted by Careers In Motion

Job Overview: The Account Manager acts as the key liaison between clients and the agencys internal departments. Reporting to the Head of Client Service, this role ensures all client requests are effectively coordinated, campaigns are delivered on time, and all work meets the agencys quality and service standards. The Account Manager plays a central role in maintaining strong client relationships, managing day-to-day communication, and ensuring smooth collaboration across the Social Media, Search, and Design teams to deliver exceptional client outcomes. Key Responsibilities: Client Relationship Management Serve as the day-to-day contact for assigned clients, building and maintaining strong relationships. Understand client goals, priorities, and business challenges to anticipate needs and recommend solutions. Ensure clients receive timely responses, professional communication, and consistent service excellence. Participate in client meetings, presentations, and performance reviews alongside the Head of Client Service. Internal Coordination Coordinate and manage client briefs across internal teams including Social Media, Search, and Design departments. Ensure all internal teams are clear on objectives, timelines, and deliverables. Track project progress, follow up on tasks, and maintain clear communication between departments. Proactively flag potential delays, risks, or challenges to the Head of Client Service for resolution. Quality & Turnaround Review and proof all deliverables before client submission to ensure alignment with brief, accuracy, and brand guidelines. Uphold agency turnaround time standards and service-level commitments. Ensure the quality and consistency of all client-facing work. Reporting & Documentation Maintain accurate and up-to-date client status reports, meeting notes, and delivery timelines. Record all requests, approvals, and feedback to ensure accountability and transparency. Support performance reporting and assist in preparing review decks and summaries for client meetings. Client Growth & Retention Identify opportunities to add value or expand services within existing accounts. Provide input and insights to the Head of Client Service for client growth strategies. Contribute to new business proposals and pitches when required. Minimum Requirements: Bachelors degree or diploma in Marketing, Communications, Business, or a related field. (Preferred) 35 years experience in Account Management or Client Service, ideally within a digital or integrated agency environment. Abilities / Skills Required: Client Service Excellence: Exceptional interpersonal skills with the ability to build rapport, earn trust and manage client expectations effectively. Project Management: Strong ability to manage multiple projects, priorities, and deadlines in a fast-paced environment. Communication: Excellent verbal and written communication skills, with strong attention to clarity, tone, and professionalism. Organisation & Time Management: Highly structured and disciplined in managing tasks, schedules, and documentation. Problem Solving: Proactive in identifying issues, proposing solutions, and maintaining calm under pressure. Collaboration: Able to work effectively with multiple departments and personalities while maintaining a positive and professional attitude. Digital Fluency: Understanding of digital marketing principles (social media, search, creative production) to coordinate projects effectively. Attention to Detail: Ensures accuracy and consistency in all deliverables, documentation, and communication. Adaptability: Flexible and responsive to client and internal team needs in a dynamic environment. Commercial Awareness: Understands agency operations, profitability, and how client satisfaction impacts business growth.