Port Alfred: Hospitality Duty Manager

Hospitality Duty Manager Luxury Resort Environment An exciting opportunity exists for an experienced Hospitality Duty Manager to join a high-end resort operation offering premium guest experiences within a unique coastal and nature-based setting. This role is ideally suited to a hands-on hospitality professional with strong leadership capability across Rooms Division, Housekeeping, and Front Office operations , supported by solid exposure to Food & Beverage outlets . The Role As the Hospitality Duty Manager, you will act as the senior operational leader on shift, ensuring the smooth, efficient, and consistent delivery of guest services across all departments. You will play a pivotal role in maintaining service standards, supporting departmental teams, and delivering an exceptional end-to-end guest journey. Key Responsibilities Act as the senior manager on duty, overseeing daily resort operations Lead and support Front Office, Housekeeping, and Rooms Division teams to ensure exceptional service standards Coordinate operational flow between departments to maximise efficiency and guest satisfaction Serve as the primary escalation point for guest enquiries, concerns, and service recovery Ensure rooms readiness, cleanliness, presentation, and overall guest comfort at all times Support Food & Beverage operations during peak service periods Conduct daily operational briefings and manage effective shift handovers Ensure compliance with health, safety, security, and operational policies Monitor guest feedback and implement corrective and improvement actions where required Candidate Profile The successful candidate will demonstrate: 5 years’ experience in hotel or resort operations Proven leadership experience within Front Office, Housekeeping, and Rooms Division Exposure to Food & Beverage operations in a supervisory or management capacity A relevant qualification in Hospitality Management or a related discipline Strong guest service orientation with a hands-on leadership style Excellent communication, organisational, and problem-solving skills Experience using hotel PMS systems and operational reporting tools Flexibility to work shifts, weekends, and public holidays Remuneration & Benefits Basic Salary: R12,000.00 – R15,000.00 per month (depending on experience) Live-in accommodation provided Additional benefits to be discussed at interview stage How to Apply