Job Description
Hospitality Duty Manager
Luxury Resort Environment
An exciting opportunity exists for an experienced Hospitality Duty Manager to join a high-end resort operation offering premium guest experiences within a unique coastal and nature-based setting. This role is ideally suited to a hands-on hospitality professional with strong leadership capability across Rooms Division, Housekeeping, and Front Office operations, supported by solid exposure to Food & Beverage outlets.
The Role
As the Hospitality Duty Manager, you will act as the senior operational leader on shift, ensuring the smooth, efficient, and consistent delivery of guest services across all departments. You will play a pivotal role in maintaining service standards, supporting departmental teams, and delivering an exceptional end-to-end guest journey.
Key Responsibilities
- Act as the senior manager on duty, overseeing daily resort operations
- Lead and support Front Office, Housekeeping, and Rooms Division teams to ensure exceptional service standards
- Coordinate operational flow between departments to maximise efficiency and guest satisfaction
- Serve as the primary escalation point for guest enquiries, concerns, and service recovery
- Ensure rooms readiness, cleanliness, presentation, and overall guest comfort at all times
- Support Food & Beverage operations during peak service periods
- Conduct daily operational briefings and manage effective shift handovers
- Ensure compliance with health, safety, security, and operational policies
- Monitor guest feedback and implement corrective and improvement actions where required
Candidate Profile
The successful candidate will demonstrate:
- 5+ years experience in hotel or resort operations
- Proven leadership experience within Front Office, Housekeeping, and Rooms Division
- Exposure to Food & Beverage operations in a supervisory or management capacity
- A relevant qualification in Hospitality Management or a related discipline
- Strong guest service orientation with a hands-on leadership style
- Excellent communication, organisational, and problem-solving skills
- Experience using hotel PMS systems and operational reporting tools
- Flexibility to work shifts, weekends, and public holidays
Remuneration & Benefits
- Basic Salary: R12,000.00 R15,000.00 per month (depending on experience)
- Live-in accommodation provided
- Additional benefits to be discussed at interview stage
How to Apply
If you are a committed hospitality professional with a passion for operational excellence and guest service, and you meet the above criteria, we invite you to submit your CV for consideration. Att : Butch Mollett Email: .za WhatsApp Direct : (***)***-****69
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Eastern Cape
In the Eastern Cape, tourism and hospitality are significant contributors to the region’s economy, attracting visitors from both local and international destinations. This sector typically employs a diverse range of professionals, including skilled and unskilled staff, in various roles such as customer service, management, and operational support. As the industry continues to grow, job opportunities for career seekers with relevant experience and skills are becoming increasingly available.
Typically, salaries for tourism and hospitality jobs in Eastern Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may fall within a salary range of R20 000 to R30 000 per annum, while more senior roles or those in larger organizations can command salaries ranging from R50 000 to R100 000 or more per annum. However, it is essential to note that these are broad estimates and actual salaries may differ significantly based on individual circumstances.
Common skills required for tourism and hospitality jobs include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong focus on customer service. Other essential skills include basic computer literacy, problem-solving abilities, and the capacity to adapt to changing situations. In some roles, proficiency in local languages such as isiXhosa or English may be beneficial. Additionally, experience in the hospitality industry is often preferred for more senior positions.
Industry sectors commonly employing tourism and hospitality professionals include financial services sector, technology industry, manufacturing sector, and small business enterprises. These organizations often require staff with diverse skill sets to manage their operations effectively.
For career seekers looking to advance within this field, opportunities exist for professional development and growth. Typically, individuals can expect to progress through roles such as front-of-house staff, department heads, or even general managers, with the potential to transition into senior leadership positions. With experience and additional training, tourism and hospitality professionals can develop valuable skills that translate across industries, making them highly sought after in the job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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