Cape Winelands: Desktop & Technical Support posted by Vine Recruitment

Key Responsibilities Provide Tier 12 technical support (desktop, laptops, printers, mobile devices). Set up and maintain workstations, software, and security updates. Assist with basic network support (Wi-Fi, VPN, connectivity). Support CCTV and access control systems. Manage IT tickets, documentation, and knowledge base updates. Support user accounts (onboarding/offboarding, access, passwords). Assist the Group support department with technical issues and escalations. Liaise with service providers and manage SLA performance. Prepare weekly and monthly incident/status reports. Requirements Essential: 13 years experience in desktop support or help desk. Good knowledge of Windows/macOS and Office 365. Basic understanding of networking and IT security. Strong troubleshooting and customer service skills. Advantageous: Experience with Active Directory, Microsoft 365 Admin Centre, or ticketing systems. IT certifications (CompTIA A, Network). Experience supporting remote/hybrid users. Personal Attributes Strong problem-solving ability Customer-focused and service-driven Well organised with good time management Detail-oriented and able to work independently and in a team Please email your CV through to [Click here to apply] with a photo, salary expectation, location and availability