Thabazimbi: Lodge Manager / Trails Guide Couple (Luxury Safari Lodge) – Thabazimbi posted by Phoenix Recruitment

About the Role

We are seeking a dynamic couple to join our team as Lodge Manager and Trails Guide at our 5* luxury safari lodge in Thabazimbi. As a key ambassador of our brand, you will be responsible for ensuring that property standards are upheld and maintained, while also driving innovation in guest experience and staying up-to-date with the latest trends in hospitality.

Key Responsibilities

• Lodge Manager:

• Assume full responsibility for the overall property operations.

• Meet with the General Manager as required and update on property operations.

• Be a key ambassador of the brand, including hosting site inspections, communicating with the market, and hosting journalists.

• Ensure that property standards are upheld and maintained.

• Ensure the departmental management personnel of the property is up to standard, ensuring a streamlined and effective structure in line with hospitality trends.

• Have weekly one-on-one meetings with all HODs reporting directly.

• Assist in the event that one of the management or HOD positions is vacant.

• Assist in achieving the best procurement agreements for the property.

• Keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.

• Be readily available to deal with all guest queries and complaints.

• Trails Guide:

• Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles and assets.

• Perform all Field Guide functions according to standards, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.

• Be available for all game drives, back-up drives, and stand-by duties as directed.

• Practice proficient and safe weapon handling as directed.

• Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.

• Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.

Requirements

• Lodge Manager:

• Grade 12 Formal Hospitality qualification.

• At least 3 Senior Hospitality Management positions.

• Knowledge of MS Office Suite.

• Experience and proven track record of having made targets.

• Product and market knowledge, including international trends.

• Sound knowledge of product and supply.

• Valid Code 8 Driver’s License.

• Own reliable transport essential.

• Trails Guide:

• Grade 12 FGASA Nature Site Guide (NQF4) Trails Guide Qualification

• ARH and Rifle Proficiency

• First Aid Level 1

• Driver’s License and Pr-DP.

• Previous experience as Field Guide at a luxury Safari Lodge.

Qualifications

• None mentioned separately from requirements.

Salary & Benefits

• No information provided in the original description.

How to Apply

Please submit your application, including your CV and a cover letter, to [insert contact details].