Job Description
About the Role
The Operations Manager is a pivotal role within our luxury safari lodge, responsible for ensuring seamless day-to-day operations, exceptional guest experiences, and strong operational discipline. As a key member of the Senior Leadership Team, this individual partners closely with the General Manager to provide full operational oversight and ambassadorial responsibility in their absence.
Key Responsibilities
- Lead structured and disciplined HOD meetings to ensure alignment, clear communication, and follow-through.
- Foster a high-performance culture rooted in respect, accountability, warmth, and pride in service excellence.
- Mentor and develop Heads of Department, driving consistency, empowerment, and professional growth.
- Step in as the operational and guest-facing lead when the General Manager is off-site.
- Ensure every guest journey reflects the lodge’s luxury positioning—from arrival through departure.
Requirements
- Proven experience in luxury hospitality operations, preferably within safari lodges or remote destinations.
- Proven experience in a senior operational or lodge management role.
- Hospitality qualification or equivalent operational experience (advantageous).
- Strong understanding of luxury service standards , guest experience design, and personalised hosting.
- Solid operational knowledge across F&B, housekeeping, maintenance, and front-of-house .
- Experience managing operations in remote or wilderness environments .
- Financial and cost-awareness, particularly in F&B and operational controls.
Qualifications
- (No formal education mentioned)
Salary & Benefits
Salary will be discussed during the application process. Benefits include a comprehensive compensation package that includes accommodation on-site.
How to Apply
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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