Job Description
About the Role
The Group Reservationist is responsible for processing FIT reservations, managing room inventory, and providing excellent customer service to guests.
Key Responsibilities
- Processes FIT reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes FIT reservations from the sales office, other hotel departments, and travel agents.
- Knows the types of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all package plans and Groups.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the Front desk.
- Understands the hotels policy on guaranteed reservations and no-shows.
- Processes advance deposits on the reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancy forecasts.
- Assists in preregistration activities when appropriate.
- Monitors advance deposit requirements.
- Handles daily correspondence.
- Responds to inquiries and makes reservations as needed.
- Ensures that files are kept up to date.
- Checks all hotel arrivals, all traces and follows up with provisional bookings.
Requirements
- Strong communication and customer service skills
Qualifications
- None specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Waterberg
In the Waterberg region of South Africa, administrative, clerical, and secretarial positions are in demand across various industries. Generally, these roles are common in sectors such as financial services, technology, manufacturing, and public sector organisations. Typically, companies in these sectors require skilled administrative staff to manage day-to-day operations, maintain records, and provide customer-facing support.
When it comes to salary expectations for admin, clerical, and secretarial positions in Waterberg, it’s difficult to pinpoint exact figures due to variation in factors such as experience, company size, and industry sector. Broadly speaking, salaries for these roles can range from R200 000 per annum for junior administrative positions to R500 000+ per annum for senior roles, often with additional benefits such as bonuses, retirement plans, or relocation packages.
Common skills required for admin, clerical, and secretarial positions in Waterberg include proficiency in Microsoft Office software, especially Word, Excel, and PowerPoint; strong communication and interpersonal skills; attention to detail and organisational abilities; ability to work independently and manage multiple tasks; basic computer literacy and typing skills; and sometimes, experience with CRM systems or other software applications specific to the industry. Other desirable skills may include language proficiency in Afrikaans or English, data entry and bookkeeping skills, or experience with human resources management.
Administrative, clerical, and secretarial roles can be found across various industries in Waterberg, including financial services, technology, manufacturing, and government organisations. These sectors often require administrative staff to perform tasks such as data entry, record-keeping, customer support, and general office administration.
For those seeking career development opportunities in this field, it’s common for admin, clerical, and secretarial roles to serve as a stepping stone to more senior positions or specialisms. Generally, experience and training can lead to promotions to supervisory or management roles, while skills such as language proficiency or software expertise may be beneficial for lateral moves within the same industry or sector. With ongoing training and development, admin, clerical, and secretarial staff can advance their careers and take on new challenges in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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