Johannesburg: Digital Operations Lead (QSR)

January 14, 2026 Jobs in Central Johannesburg

Job Description

About the Role

The Digital Operations Lead is a key role that drives the digitization of in-restaurant processes and tools, ensuring seamless integration of digital tools for employees and franchisees. This position requires strong partnership skills with Digital & Technology teams to deliver scalable, secure, and innovative solutions. The ideal candidate will have a deep understanding of restaurant operations and technology, with excellent communication and influencing skills.

Key Responsibilities

Collaborate with DT, engineering and operations teams to deliver scalable, secure, and innovative solutions
Lead the digitization of restaurant operations, including SOPs, improve adoption, uptime, and training
Partner (not own) with DT on App, Web, Aggregators, and customer-facing platforms
Ensure customer journey and experience is incorporated into design and testing phases of each digital solution led by DT
Monitor digital KPIs (Uptime, MTTR, adoption metrics) and ROI
Oversee data analysis and reporting to optimize digital solutions performance and inform strategic decisions

Requirements

Bachelor’s degree in business, Technology, or related field
5 years in digital operations, preferably in QSR or retail Restaurant Technology i.e. Kitchen Display Systems (KDS), Kitchen Management System (KMS), and Change Management, Vendor/SLA Governance
Strong stakeholder engagement, project and change management skills

Qualifications

Bachelor’s degree in business, Technology, or related field

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

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Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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