Cape Town City Centre: IT Support Engineer

January 7, 2026 Jobs in Cape Peninsula

Cape Town Region

IT / Computing / Software

Job Description

About the Role

We are seeking an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base. You will deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments, providing excellent customer service and technical problem-solving ability.

Key Responsibilities

Provide remote IT support to clients across a global environment
Resolve day-to-day technical issues and handle escalations when required
Set up and configure IT services and solutions
Monitor network and service performance, ensuring uptime and stability
Manage customer environments using centralised management tools
Support connectivity, telecoms, and WiFi troubleshooting/configuration
Deliver a consistently high level of customer service and engagement
Provide clear updates, technical recommendations, and progress reporting
Maintain accurate ticket notes, time entries, and documentation
Support internal systems and assist with wider technical tasks as needed

Requirements

Strong experience with Windows environments
Windows 10/11 support
Active Directory & Group Policy
Microsoft Teams
Microsoft 365 configuration, administration, and migration experience
Desktop support across Windows and MacOS
Experience deploying critical/security updates during scheduled maintenance windows using centralised automated tools
Strong networking fundamentals, including wireless networking
Firewall and WAN security exposure (desirable)
Cloud support exposure (Azure / AWS) (desirable)
Web security filtering tools (e.g., Mimecast) (desirable)
Experience with RMM tools
Industry certifications such as Microsoft / Cisco CCNA (or similar)

Qualifications

Essential: Microsoft certification (any MCSA equivalent / Microsoft qualification)
Completed Bachelor’s degree in Information Technology or related field

Salary & Benefits

Salary range: R30,000 to R50,000 per month (depending on experience)

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How to Apply

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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