Job Description
Start-of-Day & Daily Operations (06:00 – 09:00)
- Complete previous day cash-ups (speed points, electricity, Lotto machines).
- Conduct daily meter readings of pumps and physical dips (update spreadsheets).
- Ensure all staff are on duty and completing assigned tasks.
- Send end-of-day sales and dip reports for fuel ordering.
- Close off Tom card speed points and submit cash-ups to head office.
System & Compliance (ISIS / NAMOS / POS)
- Prepare for and manage ISIS audits.
- Log POS calls and queries with support teams.
- Write off expired or damaged stock.
- Register employee tags on pumps and update account client cards.
- Insert new products and monthly fuel price changes into ISIS and NAMOS.
- Ensure employee clocking hours are accurate.
- Conduct quarterly stock takes and reconcile variances.
Financial & Stock Control
- Perform daily, weekly, and monthly stock takes (wet and dry stock).
- Capture cash-ups and meter readings on Excel and submit to head office.
- Order lubricants and shop stock via ISIS & Sage, ensuring proper system entry.
- Monitor fuel levels, investigate variances, and control stock levels.
- Manage price change forecasts, VAT reports, airtime, Lotto, and electricity transactions.
Site Management & Maintenance
- Conduct daily site walkarounds: safety inspections, housekeeping, and branding checks.
- Manage pump/tank faults and building maintenance (log calls and liaise with contractors).
- Ensure compliance with Health & Safety regulations (fire extinguishers, compressors, spillages, ventilation, flammable certificates, licenses).
- Oversee cleanliness of forecourt, pumps, nozzles, restrooms, and ensure forecourt attendants maintain full uniform and excellent customer service.
Convenience Store Oversight
- Spot-check margins, investigate variances, and ensure planogram compliance.
- Prevent overstocking while ensuring availability of all products.
Staff & Leadership
- Manage, supervise, and evaluate staff performance.
- Compile rosters, schedule leave, and ensure effective team operations.
- Insert new employees into all systems (ISIS, speed points, clocking).
- Implement and enforce company policies and procedures.
Communication & Reporting
- Respond to head office queries, refunds, duplicate transactions, and emails.
- Prepare accurate reports for management and ensure deadlines are met.
Requirements:
- Proven experience in fuel station or retail management.
- Strong knowledge of ISIS, NAMOS, POS systems, and fuel industry practices.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage financials, stock control, and staff effectively.
- Strong organizational skills and high attention to detail.
- Flexibility to work extended hours if required.
***Only shortlisted candidates will be contacted***
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Always customize your CV and cover letter for each job application. Generic applications are often ignored.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Sandton: Junior communications writer (internship) posted by Raizcorp
Raizcorp is looking for a junior communications writer (one year internship) who loves turning product updates and technical information into…
View JobSandton: Learning content developer posted by Raizcorp
Raizcorp is looking for an experienced and passionate Instructional designer / Learning content developer who holds a degree and at…
View JobeMalahleni: Education and Training Officer – Adult Programs (FTC) posted by Hire Resolve
Description:Hire Resolve's Client is currently looking for an experienced Education and Training Officer to join their mining company based in…
View JobPinetown: Raw Materials Stores: Team Leader posted by Hire Resolve
A leading packaging company is looking for an experienced Raw Materials Store Team Leader with strong experience in supply chain…
View JobPinetown: Raw Materials Stores: Team Leader posted by Hire Resolve
A leading packaging company is looking for an experienced Raw Materials Store Team Leader with strong experience in supply chain…
View JobPinetown: Raw Materials Stores: Team Leader posted by Hire Resolve
A leading packaging company is looking for an experienced Raw Materials Store Team Leader with strong experience in supply chain…
View Job
Browse Employers
Job Alerts