Bryanston: Automotive Financial Services Term Warranty Sales Team Leader – Gauteng, Bryanston posted by Select Motor Recruitment

About the Role

Bryanston: Automotive Financial Services Term Warranty Sales Team Leader. We are seeking an experienced and skilled sales leader to join our team in Bryanston, Gauteng. As a key member of our call centre, you will be responsible for leading a team of sales agents to meet and exceed sales targets in the automotive financial services sector.

Key Responsibilities

• To effectively offer an opportunity for a quotation for short-term insurance policies and any other product the company may add from time to time.
• To execute and assist in creating an opportunity for quotations and sales and manage the process with skill, knowledge, diligence and integrity.
• To comply with the HOUSE RULES of the Call Centre as determined by management.
• To manage and oversee lead optimization of all leads (referrals, cross sell etc) in the organisation.
• To accurately identify needs of self-managed staff through reports and listening of calls.
• To understand and train staff to handle objections and overcome them with an appropriate response.
• Manage team discipline – Control and manage the team talk time, log in and log out, breaks taken.
• Improve Lead warming Effectiveness – Achieving lead to quote, quote to sale objectives.
• Improve Quality of transferred leads – Ensure error rates are minimized and completed and script adherence.
• Skills and Knowledge and Development – Own and other skills development – From time to time assist with coaching and training of fellow teammates.
• To share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team.
• Run effective incentives regularly.
• Build team spirit and teamwork.
• Effectively engage with the Sales Support team to source support and information to identify areas for improved performance.

Requirements

• Minimum 3 years of experience as a Team Leader in a Call Centre environment, managing a team of sales agents to meet and exceed sales targets (non-negotiable) in an automotive financial services sector.
• Over 1 year of experience managing a Term Warranty or Service Plan sales environment (non-negotiable).
• In-depth knowledge of products and regulations related to the insurance and warranty products.
• Proven track record in Term Warranty and Service Plan products and services.
• Proven ability to drive high premium collection rates.
• Knowledge and comprehension of high-performance based work compliance.
• Ability to review and comprehend large quantities of incoming data where attention to detail is critical.
• Strong sales coaching and performance management skills to ensure consistent improvement and development of the team.
• Ability to motivate and support sales agents.

Qualifications

• Minimum NQF 4: Grade 12 OR a Tertiary Qualification
• Regulatory Examination Certificate 5 (RE5)
• A Full Qualification in Short-Term Insurance (FAIS)

How to Apply

Applications should be submitted no later than Thursday, 4 December 2025. Only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.