Job Description
- Oversee daily front office operations to ensure a seamless guest experience
- Lead, mentor, and motivate the front office team
- Manage check-in, check-out, reservations, and guest relations efficiently
- Maintain high service standards, ensuring consistency with brand expectations
- Handle guest feedback, complaints, and VIP requirements with professionalism
- Collaborate with Housekeeping, F&B, and other departments for smooth operations
- Ensure accurate billing, cash-ups, and financial controls
- Prepare reports, manage rosters, and support operational planning
Requirements:
- Locals
- Diploma in Hospitality
- Proven experience as a Front Office Manager 4–5 star hotel environment
- Strong leadership and communication skills
- Solid understanding of hotel systems (PMS, reservations, reporting tools)
- Excellent problem-solving skills and a guest-first mindset
- Ability to work under pressure in a fast-paced environment
- Professional appearance and exceptional interpersonal skills
What We Offer:
- Competitive salary package
- Professional, supportive working environment
- Opportunity to grow within a reputable hotel group
- Exposure to a high-standard corporate hospitality environment
About Other Tourism/Hospitality Jobs in Gauteng
Gauteng, the economic hub of South Africa, is home to a diverse range of industries that cater to various sectors of tourism and hospitality. Typically, job opportunities in this field are abundant, with many companies seeking skilled professionals to manage and operate their establishments. However, the job market can be competitive, and it’s essential for job seekers to have a clear understanding of the industry trends and requirements.
When it comes to salary ranges, those working in tourism and hospitality in Gauteng typically expect broad-based compensation packages that reflect their experience, qualifications, and industry sector. Generally, salaries in this field can range from R500 000 to R2 million per annum, although these figures are subject to variation depending on factors such as the size of the company, industry sector, and individual performance.
Common skills required for roles in tourism and hospitality include excellent customer service skills, strong communication and interpersonal abilities, a solid understanding of operations management principles, attention to detail, analytical thinking, problem-solving skills, and adaptability. Typically, companies also look for professionals with experience in hotel management, event planning, or other related fields.
The industry sectors that commonly employ tourism and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and leisure and entertainment industries. These sectors often have a high demand for skilled staff to manage their establishments, events, and operations.
Career progression paths in this field are generally linear, with opportunities for advancement into senior management positions or specialized roles such as hotel ownership, event planning, or tourism development. Typically, professionals in this field can expect to gain experience, build their skills, and progress through the ranks, with potential for career growth and development within established companies or as entrepreneurs.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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