Western Cape: Travel Desk Agent posted by Hospitality Hire

January 14, 2026 Jobs in South Africa

Hospitality Hire

Western Cape

Front Office

Job Description

About the Role

We are seeking an experienced Hotel Travel Desk Agent to join our client’s 4-star hotel in Cape Town. As a vital part of creating memorable guest experiences, you will assist with transport, tours, excursions, and local travel arrangements. If you have strong destination knowledge and experience managing travel bookings in a fast-paced hotel setting, we encourage you to apply.

Key Responsibilities

Assist guests with airport transfers
Manage shuttle services for guests
Arrange tours and excursions
Coordinate car hire and local travel arrangements

Requirements

Matric or equivalent qualification
Minimum 2 years’ experience in a hotel travel desk, concierge, or front office role
Strong knowledge of Cape Town attractions, tours, and transport logistics
Experience working in a 4 or 5-star hotel environment
Excellent communication skills; well-spoken and guest-focused

Qualifications

CV must be fully updated before submission

Salary & Benefits

Competitive salary and employee benefits

How to Apply

If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful. Recruitment is aligned with the company’s Employment Equity Plan.

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About Front Office Jobs in Western Cape

The Front Office position is a crucial role in many industries across the Western Cape region, typically requiring strong administrative and organizational skills to manage day-to-day operations. Generally, this field encompasses various roles such as receptionists, administrators, and executive assistants who provide support to high-level executives or management teams.

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Typically, salaries for Front Office positions in Western Cape fall within a broad range of R400 000 to R1 500 000 per annum, depending on factors like experience, company size, industry sector, and specific job requirements. It’s essential to note that actual salaries can vary significantly based on individual circumstances, and actual figures may be higher or lower than these general estimates.

Common skills required for Front Office positions include excellent communication and interpersonal skills, proficiency in Microsoft Office software, ability to maintain confidentiality and handle sensitive information, and strong organizational and time management skills. Other essential skills often include experience with HR systems, event planning, and budgeting. A degree in Business Administration or a related field is commonly preferred, although some companies may also consider candidates with relevant work experience.

Front Office positions are commonly found in various industries such as financial services sector, technology industry, manufacturing sector, and corporate offices. These roles often involve supporting senior executives, coordinating meetings and appointments, managing calendars, and handling correspondence.

Career development opportunities for Front Office professionals are diverse and varied, with many roles offering a clear path for career progression. Generally, experience in this field can lead to promotions into supervisory or management positions, or even specialized roles like HR or operations management. With continued professional development and training, individuals in these roles can also transition into related fields such as project management, business analysis, or consulting.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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