Job Description
About the Role
AtripleA recruitment & temps is seeking a Client Services Administrator to provide professional first line support to clients and sales support in East London. Our client in the long term insurance industry requires a competent individual to render excellent client services, administer claims, advise on cancellations, and perform office administration tasks.
Key Responsibilities
- Render client services adhering to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
- Update client personal details and AIMS notes
- Provide correct and accurate advice to clients on products and services
- Inform clients and update changes to their policy
- Liaise with relevant departments to gather information to resolve clients’ queries
- Maintain required business retention rate
- Handle all complaints and enquiries
- Escalate complaints to Office Manager and Complaints Handling Officer
- Follow complaints procedure
- Handle all incoming calls and walk-in clients
Requirements
- Matric
- Recognised Qualification as per the FSB
- RE 5
- Registration as an Employee Representative (FSB)
- 2 Years’ Experience in the Insurance Industry;
- 1 Year Client Services
- 1 Year experience in Category A, B, C and retail benefits
Salary & Benefits
The salary for this position is R16,000 per month.
How to Apply
Send your CV and latest pay slip to atriplea@za
About Other Insurance Jobs in Eastern Cape
The Other Insurance sector is a significant player in the financial services industry, particularly in the Eastern Cape region of South Africa. Typically, this field is characterized by a moderate growth rate, driven by the increasing need for risk management and financial protection solutions among individuals and businesses. As a result, job seekers in this area can expect to find a relatively stable and secure employment market.
In terms of compensation, salaries for Other Insurance professionals in Eastern Cape are generally within the range of R500 000 to R1 000 000 per annum, although this can vary widely depending on factors such as level of experience, company size, industry sector, and specific role requirements. It is essential to note that these figures are broad estimates and should be used as a rough guide only.
Common skills required for Other Insurance roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, proficiency in insurance software and systems, and a solid understanding of financial regulations and industry standards. Additionally, professionals in this field often possess technical knowledge in areas such as risk management, policy underwriting, and claims processing. Other valuable skills may include business acumen, leadership abilities, and strategic thinking.
The Other Insurance sector is commonly found in industries such as the financial services sector, technology industry, and manufacturing sector, among others. These sectors require specialized expertise to navigate complex regulatory environments, manage risk, and develop effective insurance solutions for their customers. As a result, professionals with experience in these areas are often in high demand.
Career development opportunities for Other Insurance professionals are numerous, with potential paths including senior management roles, consulting positions, or specialized fields such as actuarial science or risk management. With continued education and training, individuals can enhance their skills, expand their expertise, and move into more senior or specialized roles within the industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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