Midrand: IT Support posted by LINKFIELDS INNOVATIONS (PTY) LTD

January 14, 2026 Jobs in Gauteng

LINKFIELDS INNOVATIONS (PTY) LTD

Gauteng

Other IT/Computer

Job Description

We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.

Responsibilities and Duties

Technical Support:
- Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.
- Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices.
System Administration:
- Assist in setting up and configuring new hardware and software.
- Monitor and maintain computer systems and networks.
- Manage user accounts, permissions, and access rights in Active Directory or equivalent systems.
Documentation & Reporting:
- Maintain detailed logs of support requests and resolutions in a ticketing system.
- Create and update technical documentation, including user guides and FAQs.
Preventative Maintenance:
- Perform routine system updates, backups, and patch management.
- Ensure compliance with IT security policies and standards.
Collaboration & Training:
- Liaise with third-party vendors for hardware repairs and software issues.
- Provide basic IT training to staff and recommend best practices for system usage.

Desired Experience & Qualification

Educational Background:
- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Technical Skills:
- Strong knowledge of Windows/macOS operating systems, Microsoft Office Suite, and common enterprise applications.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with ITSM tools (e.g., ServiceNow, Jira).
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to work both independently and collaboratively in a team environment.

Preferred Qualifications
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., MCSA).
- Experience with cloud platforms like Microsoft Azure or AWS.
- Familiarity with remote desktop tools and virtualization software (e.g., VMware, Citrix).

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About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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