Job Description
About the Role
Isilumko Staffing is seeking an experienced Customer Service Agent to join our team on a 3-month contract. We are looking for a skilled professional with a passion for delivering exceptional customer service in the banking industry, specifically focusing on credit card-related queries.
Key Responsibilities
- Handle incoming queries related to credit card services, transactions, and account details.
- Provide clear, accurate, and timely assistance to customers, ensuring their needs are met.
- Identify and resolve customer concerns effectively, maintaining high satisfaction levels.
- Follow banking protocols and compliance standards for a secure and trustworthy service experience.
- Accurately document all customer interactions in the system, maintaining thorough and up-to-date records.
Requirements
- Minimum of 1 year experience in a customer service role within the banking industry, specifically dealing with credit card queries.
- Must have BCOM degree (finance, Investment, Economics)
- Clear ITC (no adverse credit history).
- Strong communication skills and an ability to resolve issues efficiently.
- High attention to detail and strong problem-solving skills.
Qualifications
- Completed BCOM Degree in Finance or related field
Salary & Benefits
[Note: No salary information was mentioned in the original job description. This section is skipped.] [DO NOT include a “How to Apply” section – this is added automatically]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Banking Jobs in Gauteng
The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.
When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.
Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.
The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.
Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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