Cape Town City Centre: Account Technical Support Agent

January 5, 2026 Jobs in Cape Peninsula

Cape Town Region

Customer service / support

Job Description

About the Role

We are seeking a highly skilled Account Technical Support Agent to join our team in Cape Town City Centre. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and resolving queries effectively using outstanding listening and soft skills. You will provide telephonic assistance with a focus on accuracy and customer satisfaction, while also advising customers on business accounting practices, including HMRC regulations and compliance.

Key Responsibilities

Respond to a range of inbound customer queries, offering appropriate and timely solutions.
Resolve complex accounting queries related to VAT and other legislative requirements.
Reconcile and correct account details such as customer, supplier, and bank transactions.
Ensure all postings and account balances are accurate.
Accurately log service calls and update business contact and account information.
Provide product information via Information for Use (IFU) documents according to customer specifications.

Requirements

1-2 years technical support experience within accounting role or similar.
Excellent communication, listening, and problem-solving skills.
Strong telephone etiquette and ability to handle high-pressure situations.
Basic knowledge of accounting practices and compliance is an advantage.
High attention to detail with a focus on accuracy in data management.
Ability to work collaboratively with internal and external stakeholders.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Cape Town Region

The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.

View Job Claremont: Global Response Centre Agent posted by CTG

In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.

Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.

The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.

For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.

View Job Barkly East: Customer Service Assistant in Barkly East posted by Cwenga Direct Marketing

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process