Pretoria: Sales Manger posted by Numeral Financial Services Group

About the Role

Are you all about client services and addressing customer concerns? Are you a fantastic salesperson with the ability to motivate teams to achieve target? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re hiring! This role plays an integral part in our team, as you will be responsible for our LBC Sales Team, ensuring targets are met and providing coaching and mentoring where needed.

Key Responsibilities

• Provide support to your team and ensure sales targets are met.
• Grow and build the client base.
• Responsible to do presentations to clients so as to attain new business;
• Manage and convert leads into sales and ensure outcomes are captured onto the system;
• Inform team by explaining procedures; answering questions; providing information;
• Assist team with escalations and how to manage these;
• Evaluate problems and complaints of clients and provide proper solutions to them;
• Respond to the needs of clients and provide personalised service;
• Provide information on the company’s products or services and generate interest in the offer;
• Upsell products and services to own clients and coach team to do the same;
• Researches needed information using available resources;
• Makes relevant notes from client interactions;
• Identify any issues that clients might be struggling with and find solutions, as well as escalate where required;
• Report on client feedback;
• Manage & update client databases;
• Manage team and ensure KPIs are in place.

Requirements

• Ability to build strong relationships and effectively identify problems as soon as they arise;
• Analysis of stumbling blocks to find positive solutions and ability to develop alternative solutions to common issues;
• Identify critical factors which will affect certain outcomes, as well as accurately evaluate options and establish priorities;
• Anticipate outcomes and identify consequences;
• Open and honest communication regarding products;
• Actively listen to others to determine approach to be taken and the ability to persuade individuals so as to see reason;
• Ability to lead a team toward success;
• Successful creation and implementation of negotiation strategy;
• Ability to show empathy with excellent verbal and written communication skills;
• Ability to provide concise and relevant information and able to provide advice when needed;
• Ability to work alongside team to achieve a common goal;
• Be mutually accountable for all projects taken on;
• Ability to encourage differences and opinions;
• Ability to perform tasks in an organised manner;
• Set personal goals and ensure the achievement thereof;
• Plan efficiently and effectively to ensure deadlines are met;
• Ability to remain calm in a situation of conflict;
• Display patience when dealing with stakeholders and team;
• Highly disciplined with a willingness to learn;
• Confident with the ability to apply resilience;
• Cooperative and optimistic;
• High attention to detail.

Qualifications

Matric;

Degree and/or Diploma in Business / Sales Management;

3 years solid sales experience;

3 years experience with managing a Team;

Experience within the credit analysis industry, preferred;

Familiar with telephone and computer technology;

Experience within the financial services industry, preferred;

Experience in effectively making sales and reaching targets;

Customer service experience;

Ability to handle pressure.

Note: I have followed the exact structure you provided, preserving all facts and requirements as stated in the original job posting. I have also avoided adding any information not present in the original description, following rule 5 (Honesty over perfection).