Job Description
About the Role
The Lodge is seeking a dynamic, hands-on Lodge Manager who thrives in both guest-facing and operational environments. This unique role blends the warmth and leadership of lodge management with the precision and accountability of administrative oversight. If you’re a natural host with a head for numbers, a heart for hospitality, and the resilience to lead in a remote luxury setting, we’d love to hear from you.
Key Responsibilities
- Oversee daily lodge operations, ensuring seamless guest experiences and efficient team coordination
- Lead and mentor staff across departments, fostering a culture of excellence and accountability
- Maintain high standards of service, cleanliness, and safety throughout the lodge
- Accurately capture and manage guest reservations, ensuring all booking details are complete and correct while liaising remotely with the central reservations office in Johannesburg
- Build and maintain strong relationships with travel agents and tour operators to support repeat business and positive brand representation
- Oversee internal guest transfers and room allocations, ensuring smooth coordination and optimal guest experience
- Perform duty manager shifts, including hosting guests and supervising service teams to ensure seamless daily operations
- Drive on-site sales of beverages and curios, maintaining stock levels and promoting guest engagement
- Coordinate and execute bush experiences such as picnics, gin stops, and bespoke outdoor setups, tailored to guest preferences
- Demonstrate initiative and creativity in planning and delivering memorable moments for special occasions and celebrations
Requirements
- 3-5 years experience in luxury lodge or hospitality management, with strong administrative exposure
- Strong leadership, interpersonal, and crisis management skills
- Excellent communication and financial acumen
- Proficient in Microsoft Office and Property Management Systems (e.g., Apex, Opera)
- Valid drivers license
- First aid training and knowledge are beneficial
- Fluency in English; knowledge of Shangaan or other African languages is advantageous
- Professional, detail-oriented, and guest-centric
- Adaptable, resilient, and composed under pressure
- Self-disciplined, punctual, and respectful
- Passionate about hospitality, nature, and cultural engagement
Qualifications
- 3-5 years experience in luxury lodge or hospitality management (formal education/certification not required)
Salary & Benefits
- The position is available to either a single candidate or a couple, provided one partner is a qualified Field Guide or Camp Manager.
- This is a live-in role, suitable for individuals or couples.
- Accommodation and meals are provided.
- Leave includes 7 consecutive days off per month and 21 consecutive days of annual leave.
- Applicants must supply contactable references from at least three previous managers.
- A highly competitive, market-related package will be discussed during interviews or upon request.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Gauteng
Gauteng, the economic hub of South Africa, is home to a diverse range of industries that cater to various sectors of tourism and hospitality. Typically, job opportunities in this field are abundant, with many companies seeking skilled professionals to manage and operate their establishments. However, the job market can be competitive, and it’s essential for job seekers to have a clear understanding of the industry trends and requirements.
When it comes to salary ranges, those working in tourism and hospitality in Gauteng typically expect broad-based compensation packages that reflect their experience, qualifications, and industry sector. Generally, salaries in this field can range from R500 000 to R2 million per annum, although these figures are subject to variation depending on factors such as the size of the company, industry sector, and individual performance.
Common skills required for roles in tourism and hospitality include excellent customer service skills, strong communication and interpersonal abilities, a solid understanding of operations management principles, attention to detail, analytical thinking, problem-solving skills, and adaptability. Typically, companies also look for professionals with experience in hotel management, event planning, or other related fields.
The industry sectors that commonly employ tourism and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and leisure and entertainment industries. These sectors often have a high demand for skilled staff to manage their establishments, events, and operations.
Career progression paths in this field are generally linear, with opportunities for advancement into senior management positions or specialized roles such as hotel ownership, event planning, or tourism development. Typically, professionals in this field can expect to gain experience, build their skills, and progress through the ranks, with potential for career growth and development within established companies or as entrepreneurs.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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