Job Description
About the Role
Craven Cottage CC is seeking a highly skilled and experienced Front of House Assistant to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service, ensuring seamless operations, and contributing to the overall success of our establishment.
Key Responsibilities
- Meet and greet, check in, check out, and assist in the Restaurant & Reception area.
- Assist with Restaurant sales, Curio sales, Bar Sales, Day sheets, Stock takes, Month end reports, and occasional Accommodation Bookings.
- Answer the telephone at Front Desk.
- Maintain and restock the front of house areas, including the tasting room, public bathrooms, curio, front desk, bar, deck, and tables.
- Complete daily cash up duties.
- Assist guests with any query or complaint.
- Any other duties associated with your position to meet the needs of the business.
Requirements
- Grade 12
- Hospitality or Tourism National Diploma or tertiary training in the relevant area of study
- At least 2 years of working experience in a relevant position to the job requirements.
- Guest Service Experience
- Excellent verbal, written communication skills and memorization skills
- Exceptional interpersonal and teamwork skills
- Computer skills (Microsoft Office, Outlook)
- Strong F & B / waiter / bar tending skills
- Experience in a 4*/5* Lodges would be a strong recommendation.
- Fluent in English and Afrikaans
- Valid First Aid Certification (advantageous)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Housekeeping Jobs in Western Cape
The housekeeping industry in Western Cape is part of the broader hospitality sector, which has experienced steady growth in recent years due to increasing tourism and business travel. This trend has led to an increased demand for skilled and trained housekeeping professionals. Generally, housekeeping positions are entry-level or mid-level roles that require attention to detail, organizational skills, and a strong work ethic.
Typically, salaries for housekeeping positions in Western Cape fall within the range of R40 000 to R60 000 per annum, depending on factors such as experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this scale, while senior or management roles can command higher salaries. It is also worth noting that salaries can vary widely within the sector, with some companies paying more than others for similar positions.
Common skills required for housekeeping positions include attention to detail, cleanliness and hygiene standards, ability to work independently and as part of a team, basic first aid and safety procedures, effective communication skills, time management and organization, and adaptability. These skills are essential for maintaining high standards of cleanliness and service delivery in fast-paced environments.
Housekeeping roles are commonly found in various industries, including hospitality, tourism, healthcare, education, and government. The financial services sector, technology industry, and manufacturing sector also employ housekeepers to maintain their facilities and properties.
Career development opportunities for housekeeping professionals exist across the sector. With experience and training, individuals can move into supervisory or management roles, specialized areas such as laundry or maintenance, or transition into related fields like hospitality management or tourism administration. Many organizations offer internal training and development programs to support career advancement, so it’s worth exploring these opportunities when considering a role in housekeeping.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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