Job Description
About the Role
Datafin, a dynamic provider of Information Management Solutions, is seeking a highly driven and articulate Service Consultant with B2B Sales experience to join their Pretoria team. As a key member of the sales team, you will maintain excellent customer relationships through effective service delivery and assist Account Managers with daily tasks to retain and grow defined portfolios.
Key Responsibilities
- Ensure that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers’ Portfolios.
- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients’ portfolios data integrity is accurately maintained.
- Assist with preparing and presenting business proposals to both existing and new potential customers.
- Maintain close relationships with the Account Managers in order to capitalise on opportunities identified.
- Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SaaS, and physical solutions.
- Ensure effective management of documentation and records as defined within the customers’ document retention strategy by informing customers of past due dates.
- Deal with, resolve and report on issues, concerns and complaints as relates to your portfolio or allocated clients.
Requirements
- B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management.
- At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.
- Excellent command of the English language.
- Must have excellent communication and interpersonal skills.
- Must pay attention to detail.
- Must be focused on achieving results.
- Must be a team player.
- Must have business acumen and be able to communicate at all levels.
- Must be highly computer literate.
- Demonstrate excellent organisational skills.
- Relating and Networking.
- Presenting and communicating information.
- Writing & Reporting.
- Planning & Organising.
- Delivering results and meeting customer expectations.
- Following instructions and procedures.
- Adapting and responding to change.
- Coping with pressures and setbacks.
- Working with People (Relationship building business).
- Target Driven.
- Must have valid drivers licence with own transport.
Qualifications
- B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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