Midrand: Sales Customer Service Manager posted by Time Personnel

January 16, 2026 Jobs in Gauteng

Time Personnel

Gauteng

Trade/Artisan/Technical Technician

Job Description

About the Role

Time Personnel is seeking an experienced Sales Customer Service Manager to join our team in Midrand. As a seasoned leader, you will be responsible for managing a team of customer service representatives and driving sales growth through exceptional customer experiences.

Key Responsibilities

Lead, mentor, and develop the help desk team to ensure high levels of performance and morale
Set clear expectations and KPIs for help desk staff, holding them accountable for the daily actions required
Build a culture of professionalism, accountability, and continuous improvement
Hire new staff according to team requirements
Train the team following quarterly reviews and where there are shortfalls in skills
Develop and execute a help desk strategy that aligns with company goals and drives operational excellence
Establish clear policies, procedures, and service standards to ensure consistency and high-quality support
Document and update standard operating procedures (SOPs) to ensure consistency and compliance
Motivate the team to consistently meet or exceed their KPIs.
Serve as the final escalation point for critical or complex support cases
Track and analyse key performance indicators (KPIs), including Ticket resolution times
Prepare and present weekly reports to the Managing Directors, highlighting bottlenecks, network specific issues, and clear actions for improvement
Conduct regular quality assurance checks to maintain service excellence

Requirements

Matric, bachelor’s degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field Highly Advantageous)
35 years of experience in managing sales, customer service, technical support or help desk teams
Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles
Strong leadership and communication skills
A proactive mindset and solution driven
A passion for improving systems and helping people succeed

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Qualifications

Completed Matric, Bachelor’s degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field)

Salary & Benefits

Salary: R negotiable dependent on experience

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Trade/Artisan/Technical Technician Jobs in Gauteng

In Gauteng, South Africa, the trade, artisan, and technical technician sector is a common field with varying job opportunities across various industries. Typically, these roles are found in sectors such as manufacturing, construction, and technology, where hands-on skills and technical expertise are highly valued. Often, professionals in this field work independently or as part of teams to troubleshoot, install, and maintain equipment, machinery, and systems.

When it comes to salary expectations for trade, artisan, and technical technician positions in Gauteng, it’s generally difficult to pinpoint exact figures due to the wide range of factors that affect salaries. Broadly speaking, experience levels, company size, and industry sector can significantly influence pay ranges. Typically, entry-level roles may start around R50 000 – R80 000 per annum, while more senior positions can reach upwards of R150 000 – R250 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries can vary widely.

Common skills for trade, artisan, and technical technician roles often include proficiency in areas such as electrical work, mechanical aptitude, problem-solving abilities, and excellent communication skills. Typically, professionals in this field hold relevant technical certifications or diplomas, and many have extensive experience working on various projects and equipment. Other essential skills may include project management, teamwork, and time management.

The trade, artisan, and technical technician sector is commonly found in industries such as manufacturing, construction, technology, and engineering services. In these sectors, professionals work on a range of tasks, from maintaining complex machinery to installing new systems. The financial services sector also often employs technicians who work with equipment used in banking and finance.

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For those looking to pursue a career in trade, artisan, or technical technician roles, there are generally several opportunities for development and advancement. Typically, professionals in this field can progress to senior roles within their current company, take on leadership positions, or explore specialized areas like project management or consulting. Many also choose to pursue further education or training to enhance their skills and knowledge, which can lead to more senior roles or entrepreneurial ventures.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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