Johannesburg: Guest Relations Officer / Receptionist (5* Hotel) – Rosebank posted by Phoenix Recruitment

January 19, 2026 Jobs in Central Johannesburg

Phoenix Recruitment

Gauteng

Catering / hospitality

Job Description

About the Role

We are seeking a highly skilled and experienced Guest Relations Officer / Receptionist to join our dynamic team at a 5* Hotel in the heart of Rosebank. As the first point of contact for guests, you will be responsible for ensuring their stay is warm and welcoming from start to finish.

Key Responsibilities

Take control of your shift once coming on duty, as you are responsible for all tasks to be completed during your shift.
Ensure all guests coming to the reception desk are welcomed with a smile and in a friendly, prompt and efficient manner.
Check in/out guests efficiently following correct procedures.
Carry out tasks effectively using computerized system, to inform guests of any additional services available within the hotel in order to maximize sales
Ensure all charges are posted correctly to room bills.
Answer telephone quickly and deal with caller in a warm and welcoming manner
Correctly take messages for guests and staff, ensuring that time, date, message, from / to are initialled and noted.
Ensure that relevant people get messages immediately.
Record information in the logbook daily
Dealing with guest requests, queries & complaints in a polite attentive manner and reporting any problems to the duty manager
Balancing cash at the end of shift. Managing reception floats and ordering bank charges as necessary.
Ensure all monies are kept secure at all times.

Requirements

Grade 12
A formal qualification in hospitality management
At least 2 years’ experience in a high-end hotel / resort
Strong organisational skills
Knowledge of working practices of sales
Reasonable knowledge of computer systems
Ability to cope with pressure
Good interpersonal skills required

Qualifications

Formal qualification in hospitality management (if applicable)

Salary & Benefits

Competitive salary will be discussed during the interview process.

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How to Apply

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About Catering / hospitality Jobs in Gauteng

In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.

In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.

The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.

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For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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