Job Description
About the Role
Dis-Chem Pharmacies is seeking an Online Administrator to join their team in Cape Town, responsible for ensuring effective operation of the Click & Collect system for online orders. The ideal candidate will be a customer-focused individual with experience in retail environments and basic knowledge of e-commerce.
Key Responsibilities
- Promote superior customer relations for all Click & Collect users
- Manage customer orders and ensure they are ready for collection before customers visit to collect their goods
- Stay up-to-date with email and system queries, acting accordingly
- Keep accurate records of Click & Collect orders received, picked, packed, and released to customers
- Identify opportunities to reduce customer wait times upon picking at stores
- Report any system issues immediately to enhance customer experiences
- Correctly pick and pack parcels to avoid customer discrepancies
- Resolve customer queries in the fastest and most appropriate way possible
- Inform management of any unresolved customer matters
- Maintain regular communication with management, providing up-to-date feedback on online operations
- Implement new operations as required by management
Requirements
- Grade 12 / Matric minimum
- Minimum of 1 year experience in a relevant retail environment
- Computer literate
- MS Office and Internet browser administration skills
Qualifications
- Bachelor’s degree (if applicable)
- Relevant diploma or certification (if applicable)
Salary & Benefits
Market-related salary, medical aid, and a provident fund are offered to the successful candidate.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in Western Cape
The transport, logistics, and warehouse sector in the Western Cape is a vital component of the region’s economy, often playing a crucial role in the supply chain management of various industries. Typically, this field is characterized by high demand for skilled workers, driven by the growth of e-commerce and international trade. Generally, professionals with expertise in this area can expect a competitive job market with opportunities for career progression.
In terms of salary expectations, it’s common to see broad ranges varying between R400 000 to R700 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are approximate and may not reflect actual salaries in specific roles or companies. Typically, senior positions with specialized skills, such as logistics management or supply chain optimization, command higher remuneration packages.
Common skills required for transport, logistics, and warehouse roles include proficiency in transportation management systems (TMS), experience with inventory management software, knowledge of warehousing regulations, strong analytical and problem-solving abilities, excellent communication skills, physical stamina to perform manual tasks, and the ability to work effectively in a team environment. These skills are often developed through formal education or on-the-job training, but many employers also place significant emphasis on continuous professional development.
The transport, logistics, and warehouse sector is commonly found in various industries, including manufacturing, retail, e-commerce, and financial services. Companies in these sectors often require skilled professionals to manage their supply chains, handle inventory, and coordinate transportation. Typically, opportunities for career progression exist within these industries, with potential career paths including management roles, operations management, or specialized consulting positions.
Career development opportunities are available through various routes, such as pursuing higher education qualifications, obtaining industry-specific certifications, or taking on leadership roles within the company. Many employers also offer training programs and mentorship schemes to support the growth of their employees. By developing relevant skills and staying up-to-date with industry trends, job seekers in this field can expect a rewarding career with opportunities for professional growth and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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