Job Description
About the Role
Nexio is seeking a highly experienced Availability & Capacity Management Specialist to join our Service Assurance function. As a key member of our team, you will be responsible for ensuring that our ICT services and infrastructure are available, performant, and adequately resourced to meet current and forecasted business requirements. With a strong focus on ITIL best practices, you will work closely with stakeholders across the organization to proactively manage risk, forecast demand, and optimize service performance and resilience.
Key Responsibilities
- Maintain end-to-end accountability for Availability and Capacity Management processes within the Service Operations environment.
- Ensure IT services meet agreed availability and capacity targets as defined in SLAs and OLAs.
- Maintain effective visibility and reporting to Service Assurance and senior stakeholders.
- Understand customer business priorities, service dependencies, and criticality.
- Apply ITIL-aligned best practices, policies, and procedures consistently.
- Influence stakeholders and suppliers where direct authority does not exist.
- Act as a subject matter specialist for Availability and Capacity Management.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or related field.
- Minimum 5 years experience in IT Service Management, with a focus on Availability and Capacity Management.
- ITIL Foundation Certification.
- Desirable ITIL Specialist certifications (Availability, Capacity, or High Velocity IT).
- Relevant technical certifications (e.g. Cisco, Microsoft, AWS).
- Experience in complex, multi-technology ICT environments.
Qualifications
- Bachelors Degree in Information Technology, Computer Science, or related field.
Professional Competencies
- Strong understanding of Availability and Capacity Management within ITIL.
- Proven experience managing SLAs and performance metrics.
- Strong analytical and diagnostic capability.
- Experience in infrastructure design and performance optimization.
- Proficiency in monitoring, reporting, and capacity planning tools.
- Ability to analyze trends and translate data into actionable insights.
- Strong communication and stakeholder engagement skills.
- Ability to work independently and collaboratively.
- Strong attention to detail and quality assurance.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in North Johannesburg
As the demand for technology and computing professionals continues to grow in North Johannesburg, the IT industry has become a common destination for job seekers. Typically, roles in this field require a strong foundation in computer systems, software development, and data analysis. Generally, companies in various sectors such as financial services, technology, and manufacturing often have IT departments that cater to their specific needs.
Typically, salaries for IT and computing professionals in North Johannesburg can vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, junior roles may fall within the range of R300 000 to R500 000 per annum, while senior positions can range from R600 000 to R1 200 000 per year. However, please note that these are general estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for IT and computing roles in North Johannesburg include proficiency in programming languages such as Java, Python, or C++, experience with database management systems like MySQL or SQL Server, knowledge of cloud computing platforms like AWS or Azure, familiarity with agile development methodologies, and strong problem-solving and analytical skills. Additionally, many companies also value skills in areas like cybersecurity, data science, and artificial intelligence.
Industry sectors that commonly employ IT professionals include the financial services sector, technology industry, manufacturing sector, and healthcare sector. The technology industry is particularly prominent in North Johannesburg, with many multinational corporations having a presence in the city. Manufacturing firms, on the other hand, often require IT specialists to manage their supply chain and logistics operations.
For those looking to break into or advance their careers in IT and computing, there are various opportunities for professional development. Typically, this includes pursuing certifications like CompTIA A+ or Cisco CCNA, attending industry conferences and workshops, and participating in online training courses. Many companies also offer internal training programs and mentorship schemes to help employees develop new skills and take on additional responsibilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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