Standerton: Customer Consultant – Standerton (New Store) posted by Dis-Chem Pharmacies

About the Role

Dis-Chem Pharmacies is seeking a highly skilled and experienced Customer Consultant to join their team at the Standerton store. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving queries and complaints in a timely and professional manner, and ensuring that all aspects of the Benefits Programme are up-to-date and effectively communicated.

Key Responsibilities

• Interact with Dis-Chems customers to provide information on products and services
• Deal with customer complaints and concerns in a fair and impartial manner
• Ensure accurate data capturing and completion of documentation is done
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts, and other promotional items
• Check card balances, card reports, and/or statements for customers
• Escalate compliments, complaints, and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Respond to written or e-mail queries on various platforms
• Provide visibility of the Benefits Programme signage and/or current promotional signage at the customer service help desk or till points
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department

Requirements

• Grade 12 / Matric (with at least 60% in English, Afrikaans, and Maths Literacy)
• At least 1-year experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate MS Office
• Willing and able to work retail hours

Qualifications

• Administration / Customer Service / Public Relations qualification (advantageous)

Salary & Benefits

Market-related salary, medical aid, and a provident fund staff account.