Job Description
About the Role
Our client, a UK-based Managed Services Provider, is expanding its technical operations in Cape Town to support its UK-based customer base. We are seeking an experienced L3 Support Engineer to join our team and provide expert-level technical support to our customers.
Key Responsibilities
- Provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st & 2nd Line Engineers.
- Take ownership of complex issues to resolution, providing technical support via telephone, email, and remote access.
- Oversee remote monitoring escalation tickets and research solutions to complex software and hardware issues.
- Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Requirements
- A minimum of 5 years’ experience in an IT Service environment.
- High level of technical experience gained in a hands-on-role.
- Excellent verbal & written English.
- Robust influencing and interpersonal skills with the ability to communicate at all levels.
- Ability to prioritise and handle multiple assignments at any given time.
Qualifications
- A diploma or degree in Information Technology, Computer Science, or a related field.
Salary & Benefits
R25 000 – R30 000 basic salary, plus medical aid, provident fund, income protector benefits.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Learn the common software and tools used in your industry - stay current with technology.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Western Cape: Commodities Account Manager posted by Collab SA
What You’ll Be Doing Account & Relationship ManagementAct as the primary point of contact for allocated customersGrow and maintain long-term…
View JobGauteng: Junior FOH / Floor Manager posted by Craven Cottage CC
Duties: Assist in all areas where neededChecking that all duties have been completed by floor staff.Conduct staff performance evaluationsDaily Cash-upDeal...
View JobWestern Cape: Storeman posted by Craven Cottage CC
Duties: Checking and ensuring the items aren’t damaged, is the correct pack size and weight.Storing in the correct storeroom or…
View JobWestern Cape: Housekeeping Supervisor posted by Craven Cottage CC
Duties: Monitor and administer time and attendance policyMonitor staff to ensure accountability in compliance with departmental goals.Execute operational...
View JobWestern Cape: Butler posted by Craven Cottage CC
Duties: Meet guests when they arrive and getting them settled in their roomsAnticipate guests’ needs by learning their preferences, allergies,…
View JobWestern Cape: Event Manager posted by Craven Cottage CC
Duties: Liaise with clients to define goals, develop event concepts, create detailed proposals, timelines, and budgets.Negotiate contracts, coordinate...
View Job
Browse Employers
Job Alerts