Job Description
About the Role
A leading BPO organisation is seeking an experienced and strategic Head of Talent to lead all aspects of talent acquisition, learning & development, and talent management across the business. This is a senior, hands-on leadership role responsible for shaping and delivering end-to-end Recruitment and Training strategies that support high-volume operations, leadership pipelines, and long-term workforce sustainability in a fast-paced, international BPO environment.
Key Responsibilities
- Develop and deliver cost-effective, scalable recruitment strategies across bulk hiring, specialist, and leadership roles.
- Optimise recruitment pipelines to meet client contract and operational timelines.
- Drive digital attraction strategies, employer branding, and agency partnerships.
- Oversee end-to-end hiring processes, from sourcing through to offer stage.
- Use data and analytics to identify talent gaps and prioritise recruitment activity.
Requirements
- Proven experience operating at Head of Talent / Head of L&D / Head of Recruitment level within a BPO environment.
- Strong background in high-volume recruitment and training delivery, ideally in an international BPO.
- Demonstrated experience translating strategy into operational execution.
- Experience managing budgets, forecasting, and cost controls.
- 3–5 years’ experience leading recruitment and/or training functions.
- Strong leadership capability with experience managing specialist teams.
Qualifications
- Bachelor’s Degree in Human Resources, Education, Training, or related field.
- EDTP / SDF / Assessor / Moderator certification advantageous.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About HR & recruitment Jobs in eThekwini
The human resources (HR) and recruitment industry is a vital component of the business landscape in eThekwini, South Africa, with a growing demand for skilled professionals to manage and develop talent within organizations. Typically, HR and recruitment roles are found across various sectors, including financial services, technology, manufacturing, and more. Generally, these positions require a strong understanding of employment laws, employee relations, and talent management.
Salary ranges for HR and recruitment professionals in eThekwini can vary widely depending on factors such as experience, company size, industry sector, and location. Broadly speaking, salaries for HR roles tend to fall within the R800 000 – R2 million per annum range, while recruitment specialist salaries often span from R600 000 – R1.5 million per year. However, it is essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.
Common skills required for HR and recruitment roles in eThekwini include proficiency in HR information systems, excellent communication and interpersonal skills, ability to analyze data and make informed decisions, knowledge of employment laws and regulations, experience with recruitment software and processes, and a strong understanding of talent management principles. Other useful skills may include project management, business analysis, and coaching or mentoring.
The financial services sector, technology industry, manufacturing sector, and public sector are among the common industries that employ HR and recruitment professionals. These roles often involve managing employee relations, developing recruitment strategies, implementing talent management programs, and providing support to employees on various HR-related matters.
Career development opportunities for HR and recruitment professionals in eThekwini are plentiful. Typically, individuals in these roles can progress to senior leadership positions, such as Head of HR or Director of Recruitment, after gaining sufficient experience and expertise. Many organizations also offer training and development programs to help their HR and recruitment staff stay up-to-date with industry trends and best practices. Furthermore, certifications like the Certified Professional in Human Resources (CPHR) or the Society for Human Resource Management (SHRM) certification can enhance one’s career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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