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Gauteng: Guest Relations Officer / Receptionist posted by Craven Cottage CC

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Job Description

Duties:
 
Take control of your shift once coming on duty, as you are responsible for all tasks to be completed during your shift.
Ensure all guests coming to the reception desk are welcomed with a smile and in a friendly, prompt and efficient manner.
Check in/out guests efficiently following correct procedures.
Carry out tasks effectively using computerized system, to inform guests of any additional services available within the hotel in order to maximize sales
Ensure all charges are posted correctly to room bills.
Answer telephone quickly and deal with caller in a warm and welcoming manner
Correctly take messages for guests and staff, ensuring that time, date, message, from / to are initialled and noted.
Ensure that relevant people get messages immediately.
Record information in the logbook daily
Dealing with guest requests, queries & complaints in a polite attentive manner and reporting any problems to the duty manager
Balancing cash at the end of shift.
Managing reception floats and ordering bank charges as necessary. Ensure all monies are kept secure at all times.
 
Requirements:
 
Grade 12
A formal qualification in hospitality management
At least 2+ years’ experience in a high-end hotel / resort
Strong organisational skills
Knowledge of working practices of sales
Reasonable knowledge of computer systems
Ability to cope with pressure
Good interpersonal skills required
Knowledge of relevant quest satisfaction standards

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Media/Photography Jobs in Gauteng

The media and photography industry in Gauteng, South Africa is a dynamic field that offers a wide range of career opportunities for those passionate about visual storytelling and communication. Typically, the job market is driven by the growth of digital media, social platforms, and online content consumption, creating a high demand for skilled professionals who can capture and present compelling visuals.

Generally, salaries in this industry tend to be within the broad range of R500 000 to R1 million per annum, although this can vary significantly depending on factors such as experience, company size, and specific job function. For instance, entry-level positions may start at around R400 000, while senior roles or those in larger companies may exceed R1.2 million. It is essential to note that salaries can fluctuate based on industry sector, with some sectors offering more competitive compensation packages than others.

Common skills required for media and photography roles in Gauteng include proficiency in Adobe Creative Suite, experience with camera equipment, knowledge of lighting and sound techniques, and a strong understanding of visual storytelling principles. Typically, photographers and media professionals need to be well-versed in editing software, have a solid grasp of social media platforms, and possess excellent communication and project management skills. Additionally, many companies value candidates who are familiar with content management systems, video production, and graphic design.

The media and photography industry in Gauteng is often found within various sectors, including the financial services sector, technology industry, manufacturing sector, and non-profit organisations. These industries frequently require professionals to capture high-quality visuals for marketing materials, social media, events, or internal communications. The demand for skilled photographers and media professionals is high, making this a rewarding career path for those passionate about visual storytelling.

For those interested in pursuing a career in media and photography, there are various development opportunities available. Typically, companies invest in training programs to upskill existing employees, while some also offer internships or mentorship schemes to new talent. General education requirements for entry-level positions include a National Certificate in Photography or Media Studies, although many professionals in this field hold higher qualifications such as degrees in photography, communications, or journalism.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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