Job Description
About the Role
Join our dynamic Forex Client Services Team! We’re looking for a proactive, people-focused individual based in Johannesburg or Pretoria to join our leading fintech company. Are you passionate about forging strong client relationships and helping customers succeed?
Key Responsibilities
- Visit clients in person to guide them through our seamless onboarding process
- Support and explain admin related to forex transactions
- Collaborate with the Sales team to onboard new clients and deepen existing relationships
- Manage multiple forex accounts for both individuals and companies
- Tackle challenging client requests and resolve escalations effectively
- Help drive initiatives that boost customer satisfaction and retention rates
- Retain clients by building trust and understanding their unique needs
- Identify new business opportunities within your portfolio
- Analyze client success or failure and recommend process enhancements
- Ensure efficient follow-ups and closure of open issues for maximum client satisfaction
- Support customers via email, phone, online presentations, screen-share, and in-person meetings
Requirements
- Minimum 2 years in a client-facing role
- Technically savvy with the ability to learn new systems quickly
- Knowledge of forex is a strong advantage
- Fluent in English & Afrikaans
- Excellent administrative, communication, and people skills
- Strong with numbers and adept at problem-solving
- Comfortable working independently and proactively
- Valid SA drivers license and own vehicle
Qualifications
- Minimum tertiary qualification in finance, law, management, or similar
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Gauteng
The finance and accounting sector is a significant contributor to the economy of Gauteng, South Africa, providing numerous opportunities for professionals looking to advance their careers. With major financial institutions, banks, and multinational corporations based in the province, there is a high demand for skilled finance and accounting professionals.
Salary ranges in Gauteng are generally in line with national averages, but can vary depending on factors such as industry, company size, and level of experience. According to recent job postings, average salary ranges for finance and accounting positions in Gauteng include:
R250 000 – R350 000 per annum for junior finance professionals
R400 000 – R600 000 per annum for experienced accountants
R700 000 – R1 200 000 per annum for senior finance managers
Key skills required for success in the finance and accounting sector in Gauteng include:
Financial planning and analysis
Accounting standards and compliance (e.g. IFRS)
Data analytics and reporting
Communication and interpersonal skills
Budgeting and forecasting
Risk management
Business acumen and strategic thinking
Major employers in the finance and accounting sector in Gauteng include:
Standard Bank, one of South Africa’s largest banks, with its headquarters located in Sandton, Johannesburg.
Multinational corporations such as IBM, which has a significant presence in the province, and Unilever, a leading consumer goods company.
The Johannesburg Stock Exchange (JSE), which is also based in the province and provides opportunities for finance professionals to work in investment banking and stockbroking.
Career growth opportunities are available in the finance and accounting sector in Gauteng, with many companies investing in training and development programs to support their employees’ career progression. Senior finance managers can move into executive roles, while experienced accountants can take on leadership positions or start their own businesses. Additionally, the JSE offers a range of training programs and certifications for finance professionals, such as the Certified Financial Analyst (CFA) program.
Overall, the finance and accounting sector in Gauteng presents numerous opportunities for career advancement and professional growth, with a high demand for skilled professionals and competitive salary ranges.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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