Cape Town City Centre: L2 Support Engineer

January 28, 2026 Jobs in Cape Peninsula

Cape Town Region

IT / Computing / Software

Job Description

About the Role

We are seeking a skilled L2 Support Engineer to join our team in Cape Town City Centre. As an L2 IT Support Engineer, you will play a key role in supporting colleagues both in the UK and SA with their technical IT needs, ensuring smooth and secure operation of our IT systems and services.

Key Responsibilities

Providing 2nd line technical support to colleagues via phone, MS Teams, email and in-person
Diagnosing and resolving hardware and software issues
Managing and maintaining end-user devices including desktops, laptops, mobile devices and peripherals
Setup and configuration of new equipment and onboarding of new users
Administration of user accounts, permissions and access in Active Directory, Microsoft 365, and other internal systems
Monitoring and responding to service desk tickets in a timely and efficient manner against SLAs
Providing regular updates to colleagues on the status of their technical issues
Contributing to the development of new processes and procedures to improve the customer experience
Conducting regular system maintenance and updates

Requirements

Proven experience in a technical support or helpdesk role
Experience working in an IT Support environment
Excellent verbal and written English
Familiarity with Microsoft Windows and Office suites, knowledge of macOS desirable
Knowledge of basic networking principles
Familiarity with helpdesk ticketing systems
Ability to prioritise and handle multiple activities at any given time
Highly organised with excellent time management skills and attention to detail

Qualifications

Diploma or degree in a relevant field, such as computer science or information technology, is desirable but not essential
Relevant certifications, such as CompTIA A or Microsoft Certified Solutions Associate (MCSA), would be an advantage

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Salary & Benefits

Salary: R25 000 with benefits, medical aid and provident fund

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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