Somerset West: Client Service Officer (Client Support) posted by Helderberg Personnel CC

January 28, 2026 Jobs in Cape Peninsula

Helderberg Personnel CC

Cape Town Region

Admin / clerical / secretarial

Job Description

About the Role

We are seeking a highly skilled and experienced Client Service Officer to join our team at Helderberg Personnel CC in Somerset West. As a Client Service Officer, you will be responsible for delivering exceptional client service, ensuring adherence to processes and procedures, and working closely with other business functions and stakeholders to drive business growth.

Key Responsibilities

Deliver on Service standards as per established Service Model for the function
Ensure adherence to processes and address/raise issues that need attention
Work proactively with other business functions and stakeholders
Ensure fees in relation to the function’s responsibilities are posted for services rendered in a timely manner and in line with processes
Undertake and participate in relevant departmental meetings
Periodically review work being undertaken to check for adherence to policy and procedures, check quality of work
Deal with complaints, errors, and omissions as per company policy
Daily monitoring of progress of assigned cases
Dealing with assigned outstanding cases and action regular follow up to ensure progress
Ensuring relevant record keeping on systems used for processing or managing work are maintained and up to date across the function
To assist and undertake case work as required in the function
Contribute to staff training programmes
Take part and actively contribute to the weekly Team Meetings

Requirements

Strong organisational and administrative skills
Ability to work as part of a team and positively influence and contribute to the team
Good communication skills over the phone, in person, and comfortable using video technology to engage with clients and colleagues
Ability to work with confidential and sensitive data
Good time management
Ability to work under pressure and multi-task
Experience of working in and maintaining good client relationships and delivering good service
High level of commitment and positive attitude
Exercise the highest ethical and safety standards when conducting your work, particularly where other people are involved
Be energetic in your approach to performing a service to the Company
Be attentive to detail and work methodically and accurately
Exercise the utmost good faith towards the Company both in carrying out your duties and in all of your dealings with the Company and its clients/ suppliers

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Qualifications

[Since no specific educational requirements are mentioned in the original job description, we will skip this section entirely]

Salary & Benefits

The salary for this position is negotiable.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in Cape Town Region

The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.

In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.

Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.

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These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.

Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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