Western Cape: Healthcare Administrator posted by Faircape

About the Role

Faircape Life operates six high-end retirement and lifestyle villages across the Western Cape, including Onrus Manor in Hermanus. We are seeking a highly organised and professional Healthcare Administrator to join our Onrus Manor Healthcare team at our warm and welcoming village that offers both independent living and long-term healthcare. Our Onrus Manor Healthcare Centre provides exceptional long-term nursing and frail care services within a tranquil, coastal setting. Residents benefit from 24-hour professional support, personalised care plans, and a multidisciplinary team of healthcare professionals dedicated to preserving dignity, comfort, and quality of life.

Key Responsibilities

• Greet visitors, answer calls professionally, and direct queries or messages appropriately.
• Distribute incoming mail and ensure internal communication is timely and professional.
• Manage the healthcare diary and ensure all calls and emails are attended to daily.
• Maintain daily logs for maintenance, requisitions, waste collection, and deliveries, and ensure they are being dealt with before escalating them.
• Coordinate and manage uniform fittings, equipment distribution, and onboarding starter packs for new staff.
• Maintain and manage staff rosters and annual leave planners across nursing, carer, and housekeeping teams.
• Register new staff on the clock-in system and manage clocking exceptions.
• Support HR with recruitment checks, inductions, competency assessments, and relief staff bookings.
• Assist with admission administration, ensuring that all admission and discharge documentation is completed accurately and filed appropriately.
• Ensure that stock takes are completed accurately for daily, weekly, and monthly counts for consumable items.
• Handle administrative duties including diary checks, facility queries, billing, and payment collection.
• Assist with payroll queries and ensure smooth day-to-day operations at the Duty Station.
• Assist with administration on the patient electronic records, ensuring correct documentation is loaded and verify correct data.
• Daily reporting to management on duties, and variance reporting, outstanding items to escalate.
• Collaborate with senior team members to compile and maintain practical training resources and video guides for new staff to support consistent onboarding and task execution.

Requirements

• Proven experience within a similar role.
• Experience in a hospital or medical environment is advantageous.
• Computer literate, with proficiency in Google Workspace (Docs, Sheets, Calendar) and general office software.
• Strong organisational and administrative abilities with the capacity to prioritise tasks effectively.
• Professional communication skills (verbal and written) with a tactful and clear approach.
• Confident interpersonal skills and a courteous, welcoming demeanour.
• Neat, professional, and presentable appearance suitable for a healthcare setting.
• Responsible, reliable, and dedicated with a strong sense of accountability.
• Ability to work collaboratively within a team and independently without supervision.

Qualifications

• Grade 12 or equivalent qualification.
• An administration qualification would be an advantage.

Salary & Benefits

Above market-related salaries. The amount offered will be dependent on qualifications, experience, and other market-related factors.