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Port Alfred: Hospitality Duty Manager

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Job Description

About the Role

Hospitality Duty Manager Luxury Resort Environment An exciting opportunity exists for an experienced Hospitality Duty Manager to join a high-end resort operation offering premium guest experiences within a unique coastal and nature-based setting. This role is ideally suited to a hands-on hospitality professional with strong leadership capability across Rooms Division, Housekeeping, and Front Office operations , supported by solid exposure to Food & Beverage outlets . The successful candidate will act as the senior operational leader on shift, ensuring the smooth, efficient, and consistent delivery of guest services across all departments.

Key Responsibilities

  • Act as the senior manager on duty, overseeing daily resort operations
  • Lead and support Front Office, Housekeeping, and Rooms Division teams to ensure exceptional service standards
  • Coordinate operational flow between departments to maximise efficiency and guest satisfaction
  • Serve as the primary escalation point for guest enquiries, concerns, and service recovery
  • Ensure rooms readiness, cleanliness, presentation, and overall guest comfort at all times
  • Support Food & Beverage operations during peak service periods
  • Conduct daily operational briefings and manage effective shift handovers

Requirements

  • 5 years’ experience in hotel or resort operations
  • Proven leadership experience within Front Office, Housekeeping, and Rooms Division
  • Exposure to Food & Beverage operations in a supervisory or management capacity
  • Strong guest service orientation with a hands-on leadership style
  • Excellent communication, organisational, and problem-solving skills
  • Experience using hotel PMS systems and operational reporting tools

Qualifications

  • Relevant qualification in Hospitality Management or a related discipline

Salary & Benefits

Basic Salary: R12,000.00 – R15,000.00 per month (depending on experience)

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Live-in accommodation provided

Additional benefits to be discussed at interview stage

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Ndlambe

The catering and hospitality industry in Ndlambe, South Africa, is generally considered a growing sector with a strong demand for skilled professionals to cater to the needs of local businesses and residents. Typically, this field offers a dynamic work environment with opportunities for career growth and development. However, it’s essential to note that job market trends can vary depending on factors such as economic conditions and seasonal fluctuations.

In terms of salary expectations, catering and hospitality roles in Ndlambe often fall within the range of R200 000 to R500 000 per annum, although this can vary widely depending on factors such as experience, company size, and industry sector. For example, a senior chef or restaurant manager may earn at the higher end of this range, while entry-level positions may start around R150 000 to R250 000. It’s also worth noting that salaries can differ significantly between different industries, with financial services sectors often paying higher salaries than hospitality establishments.

Common skills required for catering and hospitality roles in Ndlambe include excellent communication and interpersonal skills, attention to detail, time management, leadership abilities, food safety certifications, and knowledge of local cuisine. Typically, employers also look for candidates who are able to work well under pressure, maintain a clean and hygienic environment, and provide exceptional customer service.

The catering and hospitality industry in Ndlambe is often associated with various sectors, including financial services, technology industry, tourism, manufacturing sector, and small business establishments. Commonly, these roles can be found in high-end restaurants, hotels, game lodges, and corporate event spaces.

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For career development, the catering and hospitality industry offers a range of opportunities for advancement. Typically, entry-level positions provide a foundation for career progression, while specialized skills such as culinary arts or event management can lead to senior roles or entrepreneurship. With experience and further training, individuals can move into management positions, open their own businesses, or transition into related industries like food manufacturing or supply chain management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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