Johannesburg: Predictive Dialler Specialist– Banking Client

January 31, 2026 Jobs in Central Johannesburg

Job Description

A leading digital bank in South Africa is seeking a Predictive Dialler Specialist to join the team on a 6-month contract in Sandton. Job Summary We are seeking an experienced Predictive Dialler Administrator to manage and optimize outbound and inbound calling campaigns for a banking client. The role focuses on improving contact efficiency and agent productivity while ensuring strict compliance with banking regulations, data security standards, and customer privacy policies. Key Responsibilities Configure, manage, and optimize predictive dialer campaigns for banking processes such as collections, loans, credit cards, and customer outreach Upload, validate, scrub, and manage customer calling lists in accordance with bank data security policies Ensure adherence to bank compliance requirements Monitor real-time and historical dialler performance metrics including connect rate, abandonment rate, AHT, and agent utilization Manage dialling modes, pacing ratios, retries, call windows, and time-zone restrictions Implement and maintain call recording, monitoring, and audit trail requirements Troubleshoot dialler configuration, call routing, voice quality, and agent login issues Coordinate with Compliance, IT Security, Operations, and Quality teams Prepare and share MIS, compliance, and performance reports with bank stakeholders Required Skills & Qualifications Hands-on experience with predictive dialler platforms such as Avaya, Genesys, NICE or similar Strong understanding of banking contact centre operations Knowledge of regulatory and compliance requirements in banking environments Experience handling sensitive financial and customer data Strong analytical, reporting, and documentation skills Excellent communication and problem-solving abilities Preferred Experience and Qualifications 2–5 years of experience as a Dialler Administrator in Banking or Financial Services Must have relevant tertiary qualification Experience with CRM integrations used in banking environments Clear credit record Compliance & Data Security Strict adherence to bank information security policies Zero tolerance for data leakage or unauthorized access Maintain audit readiness for dialer configurations, call logs, and recordings

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

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For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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