Job Description
About the Role
The Key Accounts Manager (KAM) plays a crucial role in managing, maintaining, and growing strategic customer relationships across assigned customer portfolios. This is a commercial and customer management function that requires a highly professional, commercially astute, and relationship-driven individual capable of driving customer growth, service delivery, contract management, and long-term strategic account development.
Key Responsibilities
- Develop and implement customer-level commercial strategies aligned with broader organisational growth objectives.
- Drive customer retention, account growth, and value optimisation across assigned customer portfolios.
- Manage customer contracts, including renewals, commercial negotiations, and annual price reviews.
- Ensure annual rate escalations are achieved in line with company targets and commercial objectives.
- Identify up-selling opportunities and implement strategic account growth initiatives.
- Drive collaborative customer initiatives and innovation projects together with internal SMEs and operational teams.
- Develop long-term customer engagement and growth strategies aligned to organisational objectives.
Requirements
- Relevant Degree in Logistics, Economics, Business, Sales, or a related field.
- Minimum 5 years’ experience in Key Account Management or customer-facing commercial roles.
- Proven experience managing large, strategic, or complex customer accounts.
- Strong understanding of supply-chain and logistics processes.
- Proven experience within a logistics, cold-chain, warehousing, distribution, or supply-chain environment.
Salary & Benefits
Market-related salary package to be discussed with shortlisted candidates.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in Cape Town Region
The transport, logistics, and warehouse sector in the Cape Town region is an essential component of South Africa’s economy, with a growing demand for skilled professionals to manage the movement of goods and supplies. Typically, this industry experiences steady growth due to the expansion of international trade and e-commerce, as well as increasing domestic consumer spending. As a result, job opportunities in this sector are generally plentiful, particularly in areas such as supply chain management, transportation coordination, and warehouse operations.
When it comes to salary expectations, broad ranges can be expected across various roles in the transport, logistics, and warehouse industry. Typically, salaries vary depending on factors like experience, company size, and industry sector. For example, entry-level positions may fall within a range of R30 000 – R50 000 per annum, while senior management or specialist roles can command higher salaries, often ranging from R80 000 – R150 000 per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for roles in the transport, logistics, and warehouse industry include strong organisational and communication skills, attention to detail, and basic mathematical and analytical capabilities. Other essential skills may include proficiency in transportation management software, knowledge of safety protocols, and experience with inventory management systems. Many employers also place a high value on technical certifications, such as a National Diploma in Logistics or a Transport Manager’s Qualification.
Industries commonly employing transport, logistics, and warehouse professionals include financial services sector, technology industry, manufacturing sector, and e-commerce companies. In Cape Town, this can also include sectors such as retail, food processing, and pharmaceuticals. These industries often require skilled staff to coordinate the movement of goods, manage inventory levels, and ensure timely delivery.
For those interested in a career in transport, logistics, or warehouse management, there are numerous opportunities for professional development and career advancement. Typically, roles can progress from operations coordinator to senior manager, with further qualifications and experience leading to specialist positions such as supply chain manager or logistics director.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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