Richards Bay: Key Account Manager

Job Description

Key Account Manager (Account Management | Customer Success | Revenue Expansion) Location: Office-based with periodic merchant visits – Richards Bay, Newcastle, Ladysmith Employment Type: Permanent | On-site Turn relationships into revenue. Data into decisions. Merchants into long-term partners. This is a strategic, consultative commercial role for someone who loves building relationships, analysing performance, and growing accounts over time. As a Key Account Manager, you’ll act as trusted advisor to an established merchant base, helping clients unlock the full value of an integrated fintech platform spanning payments, capital, software and VAS . Think Customer Success meets Commercial Account Management. What you’ll be doing • Drive revenue growth through structured upsell and cross-sell strategies • Analyse merchant data to identify opportunities and churn risks • Proactively retain and reactivate merchants • Build strong relationships via regular check-ins, education sessions and tailored support • Maintain CRM discipline and performance reporting • Collaborate with Growth Executives and internal teams to align growth strategy What you bring 3 years’ experience in Account Management, Customer Success or Commercial Sales Strong analytical mindset and CRM proficiency Fintech / financial services / merchant services experience (advantage) Matric (tertiary qualification in Business / Commerce / Marketing advantageous) Excellent communication and relationship-building skills Driver’s licence and own vehicle Success looks like • Revenue growth across your merchant portfolio • Increased product penetration • Reduced churn • High client engagement • Clean CRM reporting You’ll thrive here if you are Commercially sharp Consultative by nature Relationship-driven Data-led Comfortable owning outcomes

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About Sales Jobs in uMhlathuze

In the uMhlathuze region of KwaZulu-Natal, South Africa, the sales industry is a significant sector, with many companies operating across various sectors such as technology, financial services, and manufacturing. Typically, job seekers in this field can expect to find opportunities that involve building relationships with clients, identifying business needs, and providing solutions to drive growth.

Generally, salaries for sales professionals in uMhlathuze are considered to be competitive, but may vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level sales positions can expect a salary range of R200 000 to R400 000 per annum, while senior roles may command salaries between R500 000 and R1 million or more per year. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly.

Common skills for success in sales roles include strong communication and interpersonal skills, a persuasive approach, a solid understanding of the industry sector, product knowledge, negotiation skills, a results-driven mindset, and adaptability. Many companies also place a high value on proficiency in digital tools such as CRM software, data analysis, and social media marketing.

The industries that commonly employ sales professionals in uMhlathuze include technology, financial services, manufacturing, and trade. These sectors often require sales teams to be highly skilled and adaptable, with the ability to navigate complex industry landscapes.

For career development, many companies invest heavily in training and development programs for their sales teams. Typically, this includes coaching, mentoring, and continuous learning opportunities that help sales professionals build new skills and stay up-to-date with industry trends. With experience and a strong track record of performance, sales professionals can move into leadership roles, take on specialist functions such as account management or product training, or transition into related fields such as business development or operations management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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