Job Description
Who Are We
We are a leading hospitality, gaming and events group, focused on creating memorable customer experiences. Through innovation and excellence, we aim to enhance brand recognition, grow our customer base and deliver sustainable business growth.
Who We Are Looking For
We are looking for an experienced and energetic Operations Duty Manager who thrives in a busy, customer-facing environment. The ideal candidate is a natural leader with strong operational insight, a commitment to excellence and the ability to make quick, effective decisions. Youll have a proven track record in hospitality or retail management and a passion for delivering outstanding service.
What You Will Do
In this role, you will be responsible for ensuring smooth day-to-day operations across all departments. You will act as the key point of contact during your shift, maintaining high standards of service, safety and efficiency.
Your responsibilities will include:
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Overseeing and coordinating all operational activities on site
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Monitoring service delivery and guest satisfaction
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Managing and supporting staff to ensure consistent performance
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Handling guest queries, complaints and operational issues effectively
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Enforcing company policies, health, safety and compliance standards
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Supporting management in achieving operational and business goals
What You Need
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Matric (Grade 12)
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3-Year Hotel School Diploma or equivalent qualification
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Minimum 5 years experience in the hospitality or retail industry
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At least 3 years in a management role
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Previous duty management experience is advantageous
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Strong leadership, communication and problem-solving skills
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The ability to work flexible hours, including weekends and public holidays
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A proactive, guest-focused approach and the ability to perform under pressure
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Online and Digital Media Jobs in Western Cape
The online and digital media industry is a rapidly growing field in the Western Cape, with a strong demand for skilled professionals to drive innovation and success. Typically, careers in this sector require a unique blend of technical expertise, creative flair, and business acumen. Generally, individuals working in online and digital media roles are found across various industries, including technology, financial services, and manufacturing.
Salary expectations for online and digital media professionals in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within a broad range of R200 000 to R400 000 per annum, while senior roles can command salaries upwards of R800 000 to R1,2 million or more. However, it is essential to note that these figures are only a rough guide and actual salaries may differ significantly depending on individual circumstances.
Common skills required for online and digital media roles include proficiency in content management systems (CMS), graphic design software such as Adobe Creative Suite, programming languages like HTML/CSS and JavaScript, experience with social media platforms, video editing software, and knowledge of search engine optimization (SEO) principles. Other essential skills often include data analysis, project management, and communication skills.
The online and digital media industry is diverse and employs professionals across various sectors, including the technology industry, where companies like Google and Microsoft have a significant presence. Financial services firms also rely on online and digital media specialists to enhance their brand presence and customer engagement. Additionally, the manufacturing sector is increasingly leveraging digital platforms to reach customers and promote products.
Career development opportunities in the online and digital media field are plentiful, with many professionals advancing into senior roles or transitioning into related fields such as marketing, sales, or entrepreneurship. Typically, ongoing education and training are necessary to stay up-to-date with industry trends and technological advancements.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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