Job Description
The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
- Team leadership and management
- Guide agents by demonstrating exceptional customer satisfaction
- Guide, coach and Determine training needs for staff.
- Communicate job expectations to Agents
- Harness agents potential to perform optimally
- Tailor recommendations to improve Consultants on reaching their targets.
- Monitor attendance, punctuality and leave of personnel
- Keep to date and abreast of industry trends industry trends
- Manage requests/escalations between different business units to solidify resolution outcomes
- Report on a regular basis on statistics, data, ratios, attrition, and terminations
- Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
- Frequent monitoring of metrics, data and reporting on operational status
- Manage quality assurance
- Oversee the overtime process and monitor different shifts that are in place
Requirements
- A minimum of 2-3 years outbound management experience
- Willingness to work nightshift to accommodate American time zones
Competencies
- Strong ability to manage a sales team
- Strong ability to empathize with a customer
- Strong problem-solving skills
- Ability to resolve escalated customer issues
- Drive Sales
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Entertainment Jobs in Western Cape
In the Western Cape, South Africa, the entertainment industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers in this field can expect to find opportunities in areas such as film and television production, music, theatre, and live events management. Generally, these roles require a strong passion for creativity and a keen eye for detail.
The salary ranges for entertainment professionals in the Western Cape vary widely depending on factors such as experience, company size, industry sector, and specific job role. Typically, entry-level positions may fall within a broad range of R100 000 to R300 000 per annum, while senior roles can command salaries ranging from R500 000 to R1 million or more. However, these figures are only general guidelines, and actual salaries can vary significantly depending on individual circumstances.
Common skills required for entertainment professionals in the Western Cape include creativity, communication, problem-solving, attention to detail, organisational skills, and a strong work ethic. Typically, roles in this field also require proficiency in industry-standard software, such as Adobe Creative Suite or audio editing tools. Additionally, many successful entertainment professionals have a degree or diploma in a relevant field, such as film studies, theatre arts, or music.
Industry sectors commonly employing entertainment professionals include the technology industry, financial services sector, manufacturing sector, and tourism industry. The Western Cape’s unique cultural landscape and stunning natural beauty also make it an attractive location for roles related to events management, live performances, and content creation.
For those seeking a career in the entertainment industry, there are many opportunities for development and advancement. Typically, entry-level positions provide valuable experience and skills training, while senior roles offer leadership opportunities and creative freedom. Many successful entertainment professionals also pursue further education or training to stay up-to-date with industry trends and technologies.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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