Job Description
About the Role
We are seeking a detail-oriented and analytical Data Analyst to join our team in a BPO environment. The ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business decisions. You will work closely with cross-functional teams to provide actionable insights that enhance service delivery and improve client satisfaction.
Key Responsibilities
- Gather, clean, and organize data from multiple sources, such as CRM systems, call logs, and internal databases.
- Ensure data integrity and accuracy by identifying and correcting discrepancies.
- Analyse large datasets to uncover trends, patterns, and insights that drive process improvements.
- Conduct root cause analysis on performance gaps and operational inefficiencies.
- Create predictive models to forecast business performance and customer behaviour.
- Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Tableau, Power BI).
- Present findings and recommendations to stakeholders in a clear and concise manner.
- Track key performance indicators (KPIs)
- Provide insights to improve agent performance and customer outcomes.
- Collaborate with operations and quality teams to implement data-driven solutions.
- Automate repetitive tasks and reporting processes to improve efficiency.
Requirements
- Education: Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field.
- Experience: 3+ years of experience as a Data Analyst, preferably in a BPO environment.
- Experience with analysing call centre metrics and operational data is a plus.
Qualifications
- No formal education mentioned
Salary & Benefits
No information available
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Western Cape
The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.
In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.
Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.
The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.
For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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