Menu Close

Cape Town: Operations Manager BPO posted by CallForce

Advertisement



Job Description

About the Role

We are seeking an experienced Operations Manager to lead our Contact Centre Team in delivering exceptional customer experiences for a well-established telecommunications brand. As a key member of our management team, you will be responsible for mentoring and coaching teams to achieve client goals and drive business results.

Key Responsibilities

  • Develop and implement plans to successfully deliver exceptional results
  • Handle client interface, deliver on SLA requirements
  • Focus on providing differentiation in a highly competitive industry by exceeding client expectations
  • Continuously promote a performance-driven culture and always work towards reaching for amazing results
  • Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems
  • Achieve financial and non-financial targets
  • Improve the key success metrics associated with goals including:
  • Customer Satisfaction Score
  • Service Level Goals
  • Quality Goals

Requirements

  • Matric
  • Certified Call Centre Manager or equivalent qualification (distinct advantage)
  • 2-4 years experience in a BPO Call Centre Management position
  • Knowledge of and experience in managing to strict client SLAs
  • Ability to motivate and manage supervisory team
  • Solid understanding of reporting and budgeting procedures
  • Solutions focused – ability to think outside the box
  • High Proficiency in English

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

View Job  Durban: Brand Ambassador - Watercrest (90-120hr) posted by Carrol Boyes

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.

View Job  Mpumalanga: Broker Consultant posted by Hire Resolve


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Dress professionally for interviews, even if the company has a casual dress code.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Johannesburg North: Assistant Financial Manager posted by Network Finance

Jobs in Central Johannesburg April 22, 2026
Accounting Management Finance Network Finance

In high-growth environments, finance leaders don’t just report numbers - they build structure, influence operations, and drive performance. A fast-growing...

View Job  Roodepoort: General Litigation Secretary posted by Pro Tem
View Job

Gauteng: Portfolio Accountant posted by Six Sense Consulting

Jobs in Gauteng April 22, 2026
Accounting Other Finance Six Sense Consulting

Qualifications:Bachelor of Commerce honours in AccountingExperience:Reporting and analysis experience especially in Financial instruments/ Investments...

View Job

South Africa: Office Administrative Assistant posted by Greys Recruitment

Jobs in South Africa April 22, 2026
Client Services Greys Recruitment Sales Support

We are seeking a highly organized and proactive Office Administrative Assistant to support daily office operations. The ideal candidate will…

View Job

Gauteng: Chef posted by Global Network Recruitment

Jobs in Gauteng April 22, 2026
Global Network Recruitment Hospitality Management tourism

About the RoleWe are looking for a skilled Chef to join our client’s team. As a Chef, you will be…

View Job

Centurion: Regional Sales Manager posted by The Recruitment Pig

Jobs in Centurion April 22, 2026
Marketing Other Sales The Recruitment Pig

The CompanyThe company provides biometric scanners and identity software. They supply secure digital identification platforms to the market. They serve...

View Job

Klerksdorp: Sales Rep posted by Hire Resolve

Jobs in Klerksdorp April 22, 2026
Hire Resolve Marketing Other Sales

Are you a results-driven sales professional with deep roots in the food and hospitality sector? A major player in the…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area