Job Description
About the Role
We are seeking an experienced Operations Manager to lead our Contact Centre Team in delivering exceptional customer experiences for a well-established telecommunications brand. As a key member of our management team, you will be responsible for mentoring and coaching teams to achieve client goals and drive business results.
Key Responsibilities
- Develop and implement plans to successfully deliver exceptional results
- Handle client interface, deliver on SLA requirements
- Focus on providing differentiation in a highly competitive industry by exceeding client expectations
- Continuously promote a performance-driven culture and always work towards reaching for amazing results
- Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems
- Achieve financial and non-financial targets
- Improve the key success metrics associated with goals including:
- Customer Satisfaction Score
- Service Level Goals
- Quality Goals
Requirements
- Matric
- Certified Call Centre Manager or equivalent qualification (distinct advantage)
- 2-4 years experience in a BPO Call Centre Management position
- Knowledge of and experience in managing to strict client SLAs
- Ability to motivate and manage supervisory team
- Solid understanding of reporting and budgeting procedures
- Solutions focused – ability to think outside the box
- High Proficiency in English
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Western Cape
When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.
Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.
Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.
Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.
For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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