Job Description
SNR Sales Operations Manager (Australian & USA Campaigns)
CallForce is seeking a dynamic individual to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales and managing operations in our outbound campaigns, for our local telco campaigns. You are required to deliver exceptional results, providing differentiation in a highly competitive sector.
Key Areas of responsibility
- Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis.
- Handle client interface, deliver on SLA requirements.
- Manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and local.
- Responsible for driving sales and customer service outcomes.
- Focus on providing differentiation in a highly competitive industry by exceeding client expectations.
- Successfully deliver performance standards on outbound campaigns.
- Oversee quality control and other compliance applicable to the client
- Lead, develop, motivate, operational teams.
- Ensure optimal service delivery through scheduling and continuous process improvement.
- Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels in order to achieve and exceed targets.
- Set up and manage performance measures.
- Manage operating budgets.
- Develop rewards and recognition incentives/programs.
- Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets.
- Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes.
- Work with IT and Infrastructure to ensure optimal operational efficiencies.
- Ensure all infrastructure meets agreed SLA standards.
Requirements
- 5 plus years managing an outbound sales contact center
- 5 plus years having worked in a BPO
- 5 plus years experience in client relations
- Proven track record in meeting campaign performance standards
Salary: Market and Experience related
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Western Cape
When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.
Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.
Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.
Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.
For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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