Job Description
About the Role
DataFin Recruitment is seeking a highly skilled Client Services Specialist to join our dynamic team in Johannesburg. The ideal candidate will serve as the custodian of the company brand and collaborate with the Head of Client Services to oversee the end-to-end client experience from onboarding and account maintenance to issue resolution and relationship management.
Key Responsibilities
- Assist in implementing a consistent client experience for internal and external stakeholders.
- Design and conduct client surveys; implement plans to maintain excellent service levels.
- Lead collaborative dialogue with CSD Services, Collateral Services, Data Integration, Testing, Settlements, and other internal teams to plan yearly, monthly, and weekly client onboarding and resource needs.
- Manage competing priorities, provide explicit feedback, and set clear stakeholder expectations.
- Facilitate collection of business intelligence to identify seamless client experience touchpoints.
- Ensure active resource planning to support and enhance service capabilities.
Requirements
- 35 years of experience in a Central Securities Depository (CSD) or financial market/services environment.
- Knowledge of CSD operating environment, products, and service offerings (e-Voting, CIS, OTC Derivatives, etc.).
- Experience analyzing client information and documentation to facilitate end-to-end client experience.
- Exceptional written and verbal communication skills.
- Strong time management and attention to detail.
Qualifications
- Grade 12 or equivalent.
- Relevant tertiary qualification.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Gauteng
The finance and accounting sector is a significant contributor to the economy of Gauteng, South Africa, providing numerous opportunities for professionals looking to advance their careers. With major financial institutions, banks, and multinational corporations based in the province, there is a high demand for skilled finance and accounting professionals.
Salary ranges in Gauteng are generally in line with national averages, but can vary depending on factors such as industry, company size, and level of experience. According to recent job postings, average salary ranges for finance and accounting positions in Gauteng include:
R250 000 – R350 000 per annum for junior finance professionals
R400 000 – R600 000 per annum for experienced accountants
R700 000 – R1 200 000 per annum for senior finance managers
Key skills required for success in the finance and accounting sector in Gauteng include:
Financial planning and analysis
Accounting standards and compliance (e.g. IFRS)
Data analytics and reporting
Communication and interpersonal skills
Budgeting and forecasting
Risk management
Business acumen and strategic thinking
Major employers in the finance and accounting sector in Gauteng include:
Standard Bank, one of South Africa’s largest banks, with its headquarters located in Sandton, Johannesburg.
Multinational corporations such as IBM, which has a significant presence in the province, and Unilever, a leading consumer goods company.
The Johannesburg Stock Exchange (JSE), which is also based in the province and provides opportunities for finance professionals to work in investment banking and stockbroking.
Career growth opportunities are available in the finance and accounting sector in Gauteng, with many companies investing in training and development programs to support their employees’ career progression. Senior finance managers can move into executive roles, while experienced accountants can take on leadership positions or start their own businesses. Additionally, the JSE offers a range of training programs and certifications for finance professionals, such as the Certified Financial Analyst (CFA) program.
Overall, the finance and accounting sector in Gauteng presents numerous opportunities for career advancement and professional growth, with a high demand for skilled professionals and competitive salary ranges.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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