Job Description
The Customer Service Agent is responsible for providing efficient, friendly, and professional support to customers. The role focuses on handling enquiries, processing orders, resolving issues, and ensuring a positive customer experience that supports business growth and customer loyalty.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via WhatsApp line, email, phone, and in person
- Provide clear and accurate information regarding products, services, and processes
- Resolve customer issues, complaints, and queries in a calm and solution-oriented manner
- Follow up to ensure customer satisfaction after resolving issues
- Escalate complex matters to the relevant departments when necessary
- Maintain accurate records of customer interactions and outcomes
- Coordinate with internal teams to ensure smooth and timely customer support
- Contribute to continuous improvement of customer service processes
- Uphold company standards of professionalism in all customer interactions
Required Skills & Competencies
- Excellent verbal and written communication skills
- Strong customer service orientation and problem-solving ability
- Good organizational and time-management skills
- Ability to remain calm and professional under pressure
- Attention to detail and accuracy
- Basic computer literacy (email, spreadsheets, order systems)
- Ability to work independently and as part of a team
Experience & Qualifications
- Previous customer service or administrative experience preferred
- Matric / equivalent qualification
- Experience in a sales or service environment is an advantage
Personal Attributes
- Friendly, patient, and professional demeanor
- Reliable and responsible
- Proactive and solution-oriented, quick thinker.
- Willingness to learn about products and systems
Working hours: Full time permanent position
Area: Cape Town, office based in Woodstock.
Salary: R12 000 R16 000
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Manufacturing Jobs in Western Cape
The Western Cape, South Africa is home to various manufacturing sectors, including the automotive and aerospace industries, which typically offer a range of job opportunities for those looking to start or advance their careers in this field. Generally, these roles involve working on production lines, managing supply chains, or overseeing manufacturing operations. As with many industries, the job market trends in Western Cape’s manufacturing sector can be influenced by factors such as global demand, economic growth, and technological advancements.
Typically, salaries for other manufacturing positions in Western Cape fall within a broad range of R150 000 to R300 000 per annum, depending on experience, company size, industry sector, and specific job requirements. However, it is essential to note that actual salaries can vary significantly based on these factors, and a more accurate estimate should be determined through research or consultation with relevant industry experts.
Common skills required for roles in Western Cape’s manufacturing sector include technical knowledge of production processes, mechanical aptitude, problem-solving abilities, communication skills, attention to detail, and proficiency in inventory management systems. Additionally, experience working in lean manufacturing, Six Sigma, or other quality control methodologies can be highly valued by employers. While specific requirements may vary, a strong foundation in these areas is often essential for success in this field.
The Western Cape’s manufacturing sector commonly employs individuals from various industry sectors, including automotive, aerospace, food and beverages, textiles, and pharmaceuticals. These roles require a broad range of skills, from production line workers to management positions, making it an attractive option for job seekers with diverse backgrounds and interests.
For those looking to advance their careers in Western Cape’s manufacturing sector, opportunities for growth and development are common. Many companies invest heavily in employee training and professional development programs, which can lead to promotions, new roles, or entrepreneurial ventures. With experience and a willingness to learn, individuals in this field can expect to see career progression through various levels of responsibility, from production supervisor to department head or even senior management positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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