Johannesburg: French International Call Centre Agent posted by Merchants SA Pty Ltd

Bilingual Customer Service Representative Merchants Sandton, Gauteng, South Africa (On-site) Save Apply Now Hiring: French-Speaking Agents Banking, Fraud & Disputes Are you fluent in French and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand. Youll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours. Key Responsibilities: Assist French-speaking customers with their Account and Mastercard services Investigate and resolve fraud claims and payment disputes Provide accurate, empathetic banking support across phone, email, and chat Document cases clearly and follow all compliance and data security protocols Escalate complex cases when needed and collaborate with internal fraud teams Requirements: Fluent in French and proficient in English 612 months of customer service or call centre experience (banking or financial services a plus) Strong attention to detail, problem-solving, and data accuracy Able to remain calm and professional in sensitive or high-stress situations Comfortable using multiple systems and digital tools What Youll Get: Join a reputable, growing team supporting a major Canadian brand Full training and onboarding provided Opportunities for career growth in financial services Work in a diverse, bilingual, and inclusive environment Seniority Level Associate Industry Telephone Call Centers Banking Employment Type Full-time Job Functions Finance Customer Service Skills Fraud Investigations Financial Transactions Attention to Detail Financial Services Problem Solving Fraud Claims French English Dispute Resolution Banking Screening questions Required qualifications What is your level of proficiency in French? Ideal Answer: Minimum: Native or bilingual What is your level of proficiency in English? Ideal Answer: Minimum: Conversational Are you legally authorized to work in South Africa? Ideal Answer: Yes Do you have at least 6 months of experience in a call centre or customer service environment? Ideal Answer: Yes Are you able to work shifts aligned to Canadian business hours (including possible evenings/weekends)? Ideal Answer: Yes Have you worked in banking, financial services, or fraud/disputes before? (Nice to have, not mandatory) Ideal Answer: Yes Are you comfortable handling sensitive customer information and following strict compliance protocols? Ideal Answer: Yes c